Who We Are
People’s Choice Warranty is a leading provider of third-party extended warranty and vehicle protection plans, serving customers across Canada. Based in Ottawa, the company partners with automotive dealerships to deliver reliable warranty solutions and exceptional customer service, helping protect customers from unexpected vehicle repair costs.
The Opportunity
We are looking for a Heavy Truck Claims Adjuster to join our team!
This is an ideal opportunity for someone with hands-on heavy truck mechanic experience, diesel technician experience, or strong technical knowledge of commercial vehicles who is looking to transition into an office-based role within the automotive warranty industry.
The successful candidate will use their mechanical knowledge to review and assess warranty claims, determine whether repairs are eligible for coverage, communicate with repair facilities and dealerships, and help ensure claims are processed accurately and efficiently.
You do not necessarily need previous claims-adjusting experience. Strong heavy truck mechanical knowledge and the ability to understand repair diagnoses, parts, labour, and vehicle systems are highly valued for this position.
Job Summary
The Heavy Truck Claims Adjuster is responsible for reviewing, assessing, and processing heavy truck warranty claims while applying technical knowledge to determine the validity and eligibility of repairs.
The role involves working closely with dealerships, repair facilities, technicians, customers, and internal teams to review diagnoses, understand recommended repairs, assess coverage, and resolve claims in a timely and professional manner.
The ideal candidate will have a strong understanding of diesel engines, heavy-duty truck systems, diagnostics, repairs, parts, and labour, along with strong communication, organizational, and problem-solving skills.
Responsibilities and Duties
- Review and assess heavy truck warranty claims for accuracy, completeness, and eligibility in accordance with company policies and coverage guidelines
- Use heavy truck mechanical knowledge to evaluate repair diagnoses, recommended repairs, parts, and labour
- Review technician and repair facility recommendations and determine whether proposed repairs are reasonable and related to the reported failure
- Analyze mechanical issues and determine the appropriate course of action for warranty claims
- Communicate with dealerships, repair facilities, technicians, customers, and vendors regarding claim details, required documentation, repair recommendations, and claim resolutions
- Request and review diagnostic information, inspection reports, photographs, repair orders, and other supporting documentation as required
- Identify discrepancies or inconsistencies in repair diagnoses, estimates, parts, labour, and claim submissions
- Process approved claims and ensure accurate and timely documentation and payments
- Maintain accurate and organized claim records within the claims management system
- Investigate complex or disputed claims and escalate issues when required
- Monitor claims inboxes and respond to inquiries in a professional and timely manner
- Work closely with internal departments to support efficient claims processing and customer service
- Maintain a strong understanding of heavy-duty vehicle systems, common failures, repair procedures, parts, and labour requirements
- Stay up to date on heavy truck technology, repair practices, and industry terminology
- Assist in identifying trends, recurring mechanical issues, and opportunities to improve claims processes
- Prepare reports and summaries related to claims activity and outstanding items
- Assist with process improvements to increase efficiency, accuracy, and service standards
- Maintain confidentiality and ensure the proper handling of customer and company information
- Support other administrative functions related to claims processing and departmental operations
- Carry out other duties reasonably related to the role, as assigned by management
Qualifications
Required / Preferred Experience
- Previous experience as a Heavy Truck Mechanic, Diesel Technician, Truck & Coach Technician, Heavy Equipment Technician, or similar role is strongly preferred
- Strong working knowledge of heavy-duty trucks and commercial vehicle systems
- Experience diagnosing and repairing diesel engines and heavy-duty vehicle components
- Ability to understand repair orders, technician notes, diagnostic findings, parts requirements, and labour estimates
- Strong understanding of common heavy truck mechanical and electrical systems
- Previous experience with warranty claims, service departments, dealerships, fleet maintenance, or claims adjudication is considered an asset
- Previous claims-processing experience is not required if the candidate has strong heavy truck mechanical knowledge
- Strong analytical and problem-solving skills
- Excellent attention to detail and ability to assess technical information accurately
- Strong written and verbal communication skills
- Ability to communicate professionally with technicians, dealerships, customers, and internal teams
- Ability to manage multiple claims and competing priorities in a fast-paced environment
- Proficiency with Microsoft Office applications, particularly Excel and Outlook
- Experience using service, repair, warranty, or claims management software is an asset
- Bilingual communication skills are considered an asset
Who Would Be a Great Fit?
This position could be a great fit for someone who has worked as a:
- Heavy Truck Mechanic
- Truck & Coach Technician
- Diesel Technician
- Heavy Equipment Technician
- Fleet Maintenance Technician
- Shop Foreman
- Service Advisor with strong heavy truck knowledge
- Heavy Truck Service Technician
- Commercial Vehicle Technician
- Warranty Administrator with heavy truck experience
- Automotive/Heavy Truck Technician looking to move into an office-based career
If you have spent years diagnosing and repairing heavy trucks and want to apply that technical knowledge in a less physically demanding, office-based role, we encourage you to apply.
Physical & Psychological Working Conditions/Requirements
- This position is performed in a hybrid and/or remote work environment, in accordance with Company operational requirements and policies
- Occasional travel may be required to attend meetings, training sessions, company events, or support business operations
- Standard working hours are in accordance with Company policies and operational requirements
- Deadline pressures and the ability to manage multiple claims, communications, and priorities simultaneously
- Ability to communicate and interact diplomatically with clients, dealerships, repair facilities, supervisors, and co-workers
- Respect, honesty, and sound work ethics are important attributes
- Accuracy, attention to detail, and focus on day-to-day activities and interactions are required
- Professional demeanor at all times when dealing with clients, employees, dealerships, repair facilities, and others
We thank all applicants for their interest; however, only those best suited to our current needs and qualifications will be contacted. No agencies, please.
We are an equal opportunity employer and welcome applications from all interested parties. We are pleased to accommodate the individual needs of job applicants throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). If you require accommodation at any time throughout the recruitment process, please speak with the Hiring Manager.
Pay: $55,000.00-$65,000.00 per year
Application question(s):
- Do you have previous experience as a Heavy Truck Mechanic, Truck & Coach Technician, Diesel Technician, or Heavy Equipment Technician?
- How many years of experience do you have working with heavy-duty trucks or commercial vehicles?
Work Location: Hybrid remote in Tillsonburg, ON
