Location: 2213 Lovshin Rd, Cobourg
Job Type: Full-Time
Join Our Team
We are a growing roofing company dedicated to delivering exceptional service and quality workmanship to our residential and commercial customers. We are looking for an organized, customer-focused Customer Service Coordinator to serve as the primary point of contact for our clients while supporting our administrative and financial operations.
Key Responsibilities
Customer Service & Reception
- Greet clients and visitors in a professional and welcoming manner.
- Answer and direct incoming phone calls and emails.
- Respond to customer inquiries and provide timely updates on projects and appointments.
- Schedule appointments and coordinate communication between customers and internal teams.
- Maintain a positive customer experience from initial contact through project completion.
- Assist sales representatives with follow ups and changing appointments
Client Account Management
- Create and maintain accurate customer records.
- Prepare and distribute invoices, and project documentation.
- Serve as the primary administrative contact for customer accounts.
- Coordinate with sales, production, and management to ensure smooth project communication.
- Address customer concerns and assist with issue resolution in a professional manner.
Accounts Receivable
- Generate and send customer invoices.
- Monitor outstanding accounts and follow up on overdue payments.
- Work with accounting to maintain healthy accounts receivable and collection timelines.
Administrative Support
- Maintain organized electronic and physical filing systems.
- Assist with data entry, reporting, and general office administration.
- Support management with various administrative projects as required.
Qualifications
- Previous experience in customer service, office administration, reception, or account coordination.
- Experience with accounts receivable or bookkeeping is considered an asset.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Experience with accounting or CRM software (QuickBooks or similar) is an asset.
- Ability to prioritize multiple tasks while maintaining accuracy and professionalism.
- Positive attitude with a strong commitment to customer satisfaction.
Why Join Us?
Our team takes pride in delivering outstanding roofing solutions and exceptional customer service. As our Customer Service Coordinator, you'll play a vital role in creating a seamless experience for our customers while helping keep our office running efficiently. If you enjoy working with people, staying organized, and being an important part of a collaborative team, we'd love to hear from you.
Apply today by submitting your resume and a brief cover letter to [email protected]
Pay: $60,000.00-$70,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Work Location: In person
