Tin Shack, Canada’s Distributor for Blundstone & Glerups is looking to add to the Collingwood team!
The Online fulfillment and Customer Service Advocate is responsible for, and empowered to, provide world-class customer service to our digital customers! Anyone who feels as though online ordering lacks “connection” or true, human customer service has never met our fulfillment team!
You will:
-Wow our customers!
-Pay close attention to the details
-Prioritize in a way that puts the customer first
-Become an expert on managing orders from all our on-line partners
-Respond to orders with clarifying questions or just a friendly “we’re on it!”
-Show gratitude for every order in a way that represents the brands
-Have a lot of laughs with a great team!
-Have a positive impact on someone’s day
-Take the high road – every time.
-Inspect and restock products
-Inventory and order processing
You Are:
-Customer Obsessed with 3-5 years experience in providing exceptional customer service.
-Computer Saavy – Intermediate skills are required.
- Articulate & (ideally) Bilingual in English and French
- Not easily fussed … you stay calm and collected in all your interactions.
- Physically able to sit and stand for long periods as well as open boxes, inspect product
- Keen to work hard, play hard and have some fun along the way!
What’s in it for you?
- Be part of a supportive team, representing some of the most comfortable brands in the country.
- You’ll work of a company with high expectations that is also happy to reward & recognize folks for their hard work and effort.
- The staff discounts are great! (You’ll be the new favourite gift giver in your family!)
Are you someone who likes the details?
We get that. The day-to-day expectations of role include:
- Management of all consumer order processing, servicing and administration across our online stores. This includes but is not limited to customer service inquiries, order fulfillment, returns and exchanges.
- Support the existing customer service philosophy of all our brands through consistent, fair and diplomatic communication of policies and procedures while ensuring every consumer interaction is a positive one. This includes customer communication via phone, email, online chat, and Shopify communications. These responsibilities apply to all of our online stores and customer service contact avenues, in collaboration with the other online team members.
- Following the policies and procedures that are in place that encourage the safe, efficient and effective operation of the consumer fulfillment department.
- Receive, inspect, and restock returned products as needed.
Flexible language requirement:
- French not required (opportunity for additional pay if fluent French is spoken)
Schedule:
- 8 hour shifts, day shifts
- Monday to Friday
- Weekends as needed
- 6-7 month contract
Pay: From $21.00 per hour
Education:
- Bachelor's Degree (preferred)
Experience:
- customer service: 3 years (preferred)
Language:
- English and French (preferred)
Work Location: In person
