Operations Administrator
Position Overview
We are seeking a highly organized and detail-oriented Operations Administrator to support our day-to-day operations. This role serves as a key point of coordination among field teams, office staff, and customers to ensure work is scheduled, tracked, and completed efficiently.
Key Responsibilities
Operations Coordination
- Assist with scheduling and dispatch of field technicians
- Create and manage work orders in internal systems
- Monitor job progress and ensure timely updates
- Coordinate communication between field staff, office teams, and customers
Customer & Administrative Support
- Handle incoming service requests and enter job details
- Confirm appointments and communicate schedule changes
- Maintain clear and professional customer communication
Job Tracking & Documentation
- Track jobs from initiation through completion
- Maintain accurate records and ensure all required documentation is completed and stored
- Identify and follow up on missing information or delays
Reporting & Process Support
- Provide regular updates on job status and scheduling gaps
- Support process improvements to enhance operational efficiency
Financial & Operational Accuracy
- Assist with reviewing job-related information for accuracy (labour, materials, documentation)
- Support preparation of job summaries for invoicing
- Identify and flag discrepancies or missing data
Inventory & Team Support
- Help track materials used on jobs and coordinate with relevant teams
- Provide general administrative support to ensure smooth daily operations
Qualifications
- Strong organizational and time-management skills
- Ability to multitask and prioritize effectively
- Excellent communication and problem-solving abilities
- Proficiency with office software and ability to learn new systems
- Previous administrative or coordination experience is an asset
Why Join Us
- Opportunity to play a key role in daily operations
- Supportive and team-oriented work environment
- Competitive compensation
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care
Work Location: In person
