LOCATION: This position is based in Manitoba (Altona/Winnipeg)
SCHEDULE: Full-time
REPORTS TO: Residential Underwriting Manager
DIRECT REPORTS: Residential Underwriters
PURPOSE OF POSITION:
This position leads a team of underwriters to underwrite all applications for insurance in accordance with company underwriting policies and procedures. This position is responsible for the day-to-day management and development of their team, including performance management as well as reviewing individual applications of insurance, evaluating the degree of risk involved and suggesting recommendations or rejection of the applications. In this position you will be required to develop high levels of subject matter expertise and provide strong leadership and direction to all members of your team.
KEY RESPONSIBILITY AREAS:
- Lead a subset team of residential underwriters and support staff
- Maintain knowledge of underwriting procedures, company rate manuals and other various coverages
- Enter policies and understand policy details by checking the policy on the policy management system
- Assess and accept/decline risk within underwriting guidelines and within your approved binding authority
- Consult and collaborate with stakeholders regarding unique or unusual risks to minimize adverse risk selection and to maintain the quality and profitability of the portfolio, and refer risks outside binding authority
- Provide technical advice, training, mentoring and coaching to members of your team and brokers
- Lead the performance monitoring of your team and brokers and collaborate with Manager and HR as needed
- Collaborate with Broker Relations Consultants to ensure corporate objectives and broker engagement is purposeful and meaningful
- Assist in building a sales environment within the department and teams
- Own the broker relationship; this includes commitments to broker visits and contact with key broker partners.
- Be a positive advocate and ambassador for Red River Mutual both internally and externally
- Manage the assigning of workflows and teams on a day-to-day basis and perform quarterly audits for your team
- Set Team goals that reflect the objectives of the department and business model of Red River Mutual
- Approval of personnel time for your team as required
- Conducts performance evaluations and presents wage adjustments as needed to the Residential lines Manager
Leadership:
- To motivate, coach and hold accountable staff under your direction in the business.
- Administer timely performance reviews, assessing needs for education, rewards and setting direction.
- Embody and influence the organization to have the following leadership competencies:
Team Player/
Collaboration
Work collaboratively with colleagues, actively contributes to task teams. Gather input, genuinely value others’ ideas and expertise; willing to learn from others. Support and act in accordance to group decision. Work with others to resolve conflicts, by using problem solving and communication competencies.
Strong Communication Skills/Interpersonal skills
Speak and write clearly and effectively. Listen to others, asks questions to clarify and demonstrates skills in dialogue. Tailors language, tone, style and format to match the audience.
Understand the non-verbal cues during an interaction and adjust communications accordingly.
Understand it takes people with different ideas, strengths, interests, and cultural backgrounds to make our company succeed. We encourage healthy debate and differences of opinion.
Committed to ongoing improvement of your own skills as well as your employees. Look for opportunities to coach/mentor your employees to produce the leaders of tomorrow.
Decision Making/Problem Solving/Critical Thinking
Identifies key issues in complex situations and comes to the heart of the problem quickly. Gathers relevant info, consider impact, makes decision and propose course of action. Drive business results by using sound critical thinking skills and initiative to make it happen.
Motivate and Inspire People
Inspire and motivate others to be empowered by providing constructive feedback and mentorship, delegate’s responsibility, clarifies expectations, provides information, reviews work and provides feedback. Shows appreciation for effort and achievement. Give autonomy in important areas of their work and involves them when making decisions that affect them.
QUALIFICATION AND SKILLS:
- Leadership, teamwork and collaboration skills
- Excellent written and verbal communication skills;
- Strong problem solving, analytics and decision-making skills
- Shows high flexibility and ability to adapt to change
- Customer service orientated
- Integrity with confidential and private personnel and customer information
- Minimum of High school diploma with a business degree, CIP or working towards, and/or equivalent professional qualification an asset
- Minimum 5’ years of Insurance related experience; relevant product and industry knowledge
- Proven experience in customer service and managing the customer experience (including brokers)
