Florist / Floral Assistant / Administrative Sales Support
We are looking for a fast, organized, responsible, and experienced person to join our busy flower shop.
Main Duties
- Answer multiple phone lines and take floral orders.
- Speak and write clear, fluent English.
- Help customers choose flowers and arrangements.
- Upsell deluxe, premium, and add-on products.
- Enter orders quickly and accurately.
- Check, organize, and respond to multiple email accounts throughout the shift.
- Monitor online orders, pending orders, and customer requests.
- Confirm delivery addresses, card messages, phone numbers, and special instructions.
- Organize deliveries and communicate with florists, drivers, and other staff.
- Follow up on incomplete, delayed, or problem orders.
- Resolve customer, order, and delivery issues without leaving them for another employee.
- Assist with floral work and general store duties.
- Complete administrative work in QuickBooks, including deposits, invoices, settlements, charges, and corrections.
- Work from daily checklists and update them throughout the shift.
Shift Responsibilities
- Complete all assigned work before leaving.
- Do not leave orders, emails, deliveries, or customer issues unattended.
- Clearly document and properly hand over any pending work.
- Leave the front desk and work area clean, organized, and ready for the next shift.
- Provide the next employee with clear information about pending orders, deliveries, emails, and customer follow-ups.
- Complete and review all checklists before the end of the shift.
Requirements
- Minimum typing speed of 65 WPM.
- Strong English speaking and writing skills.
- Able to manage multiple phone lines, emails, customers, and orders at the same time.
- Able to take accurate orders and communicate confidently with customers.
- Strong problem-solving skills.
- Able to remain calm and productive under pressure.
- Highly organized and able to follow checklists.
- Strong attention to detail.
- Fast and accurate data-entry skills.
- Strong sales and upselling ability.
- Responsible, reliable, punctual, and able to complete assigned work.
- Able to prioritize urgent orders and meet delivery deadlines.
- Previous floral, retail, telephone sales, customer-service, or administrative experience preferred.
- Strong QuickBooks experience is preferred.
Schedule and Availability
- Shifts may start as early as 7:00 a.m.
- Shifts may continue until closing at 8:30 p.m.
- Applicants must have flexible availability within these hours.
- Weekend availability is required.
- Availability during major floral holidays is required.
- This is a high-pressure position, especially during busy seasons and holidays.
Pay: $18.00-$21.70 per hour
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- Floral: 2 years (preferred)
Work Location: In person
