The Banquet Captain will contribute to the overall success of the hotel by providing superior customer service to the banquet and catering function within Food & Beverage operations. To oversee the work of others within the functional area during a specific shift.
Responsibilities:
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Sets up rooms according to the banquet event orders
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Ensures presentation of all food & beverage items meet the Coast Hotels standards for freshness, appearance and consistency
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Adheres to provincial liquor control laws
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Creates and maintains a cooperative and positive team-oriented environment at all times.
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Effectively communicates goals to team members
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Is respectful and professional
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Is committed to working safely, including adherence to food safety regulations, hygiene and cleanliness
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Acts upon food service instructions received from the Banquet Manager
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Other duties as required
Skills/Knowledge/Experience:
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Secondary school diploma
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Bachelor degree or diploma in Hospitality or equivalent combination of education and experience
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Minimum 12 months related experience
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Industry-specific certifications such as FOODSAFE, Serving It Right, Food & Beverage Server (i.e. emerit) and/or Banquet Server (i.e. emerit) an asset
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Ability to lead others
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Hepatitis A vaccination is recommended
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Advanced communication (written, verbal English and listening), interpersonal, and customer service skills
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Excellent knowledge of health and safety regulations
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Strong problem resolution skills and conflict resolution skills to resolve issues within a functional area
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Able to work flexible hours
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Professional attitude and appearance
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Exemplifies Coast’s core values and enjoys working in a culture of accountability
