LOCATION: YEG
POSITION TYPE: Full-time, salary
POSITION OVERVIEW
Join our team at GRETA as an Assistant Manager and play a key role in crafting unforgettable experiences for our guests. You will be responsible for coaching and mentoring our team while maintaining our commitment to exceptional hospitality, high-quality food and beverage programs, and seamless operations. Additionally, you will leverage your expertise in social media to enhance our brand presence and engagement. If you're a people-person who excels at social media strategy, loves event execution, and thrives in fast-paced environments, this role is for you!
SKILLS & QUALIFICATIONS
- Experience in social media content creation, strategy, community engagement, and performance analytics (TikTok, Instagram)
- High proficiency in Google Suite (Docs, Sheets, Gmail, Google Calendar) is required
- Experience with POS systems, (specifically LightSpeed is considered an asset)
- Experience with reservation booking systems such as OpenTable or similar is considered an asset
- Strong leadership skills with a demonstrated ability to coach and mentor team members
- Basic understanding of labour cost management, scheduling, and productivity targetsFamiliarity with inventory controls, ordering processes, and cost of goods (COGS) management
- Thrives in a fast-paced environment with excellent organizational and multitasking abilities
- Outstanding verbal and written communication skills
- Detail-oriented, ensuring superior guest experiences and operational efficiency
- Working knowledge of progressive discipline, performance management, and coaching techniques
- Ability to support recruitment efforts including interviewing, onboarding, and training new hires
- Understanding of workplace policies, health & safety standards, and respectful workplace expectations
- Strong understanding of brand standards and ability to execute consistently
- Commercial awareness with a mindset toward driving revenue (events, upselling, guest retention)
- Ability to de-escalate guest concerns and resolve conflict in a professional manner
- Minimum 1 year of hospitality management experience
- Experience with scheduling tools (e.g., PUSH or similar) considered an asset
- Exposure to HRIS or payroll systems (e.g., PUSH,) considered an asset
- Willingness to relocate to any major city in Canada or the US after 1 year considered an asset
DUTIES & RESPONSIBILITIES
- Oversee and ensure the delivery of exceptional guest experiences through high service and product quality standards
- Assist in coaching and developing the team while actively contributing to store decision-making
- Support the recruitment, onboarding, and training of new team members to ensure a strong cultural and operational fit while following company procedure
- Reinforce company culture, values, and service standards through daily leadership and presence on the floor
- Provide real-time coaching, feedback, and performance support to team members during shifts
- Assist in addressing employee concerns and escalating issues appropriately to senior leadership
- Lead shifts from the floor, ensuring effective staffing levels, service flow, and team accountability
- Monitor labour against sales in real time and adjust staffing or deployment as needed
- Ensure opening, closing, and cash handling procedures are executed accurately and consistently
- Identify and troubleshoot operational inefficiencies or service gaps proactively
- Assist with inventory counts, ordering, and tracking of food, beverage, and supplies
- Support the management team in achieving sales targets, cost controls, and profitability goals
- Contribute to daily/weekly reporting (sales, labour, guest feedback, social performance metrics)
- Maintain our commitment to high-quality food and beverage programs
- Regularly mentor and train employees to uphold company standards
- Act as a point of escalation for guest concerns and ensure timely, professional resolution
- Proactively engage with guests to build relationships and enhance overall experience
- Monitor online reviews and support responses where required
- Ensure adherence to all health, safety, liquor, and employment standards regulations
- Maintain cleanliness, organization, and brand standards across all areas of the venue
- Support implementation of company policies, procedures, and operational updates
- Execute in-store marketing initiatives, events, and promotions in collaboration with leadership
- Identify local partnership or community engagement opportunities to drive traffic
- Perform necessary administrative tasks to support smooth store operations
- Collaborate with marketing and leadership teams to drive social media growth and engagement
AVAILABILITY REQUIREMENTS
- This role requires flexibility to work evenings, late night, weekends, and holidays.
COMPENSATION, PERKS & BENEFITS
- Total compensation: $65,000 - $80,000 inclusive of gratuities and bonus opportunities.
- Paid vacation
- Comprehensive health benefits package, including dental, critical illness, life insurance, paramedical, out-of-country emergency medical, prescription drugs, (after 3-month full-time probationary period) offered at a prorated rated
- Exclusive industry-leading discounts accessible at all GRETA and Hudsons Canada’s Pub locations, ensuring your perks extend beyond the workplace
- Annual GRETA Merch Allowance
- Professional Development opportunities
- Duty meals
- Referral Program
- Goodlife Membership Corporate Rate
Job Type: Full-time
Pay: $65,000.00-$80,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Edmonton, AB T5J 3M5: reliably commute or plan to relocate before starting work (required)
Experience:
- Bar management: 2 years (required)
Location:
- Edmonton, AB T5J 3M5 (required)
Work Location: In person
