Job description:
Reports To: Service Manager / General Manager
Position Summary
The Service & Repair Administrator plays a key role in supporting the daily operations of Nedlaw Roofing Limited’s Service Division. This position is responsible for coordinating administrative tasks, managing service scheduling, maintaining accurate records, ensuring compliance with safety procedures, and providing direct support to management, field crews, and customers. The ideal candidate is highly organized, detail-oriented, and able to thrive in a fast-paced environment while delivering exceptional customer service.
Key Responsibilities
Service & Operations Support
- Ensure all safety paperwork is completed, filed, and up to date.
- Prepare and run spreadsheets for weekly Monday meetings.
- Create and distribute daily crew schedules to management and field staff.
- Update and maintain work schedules on a daily basis.
- Lay out daily work orders (WO) for the following day.
- Generate work reports based on completed on-site activities.
- Manage and maintain job files, ensuring accuracy and organization.
- Coordinate emergency leak calls, particularly on rain days.
- Create work orders for upcoming service and repair projects.
- Assist in overseeing vehicle maintenance for the service fleet.
- Provide effective communication and coordination with the Service Manager, Coordinators, and General Manager.
Customer Service
- Update customers on the arrival times and progress of service crews.
- Follow up with customers regarding service satisfaction and outstanding issues.
- Greet visitors, answer incoming phone calls, and schedule appointments.
Qualifications
- Previous experience in administrative, coordination, or office management roles (experience in construction/roofing industry is an asset).
- Strong organizational and multitasking abilities with attention to detail.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and scheduling systems.
- Excellent written and verbal communication skills.
- Strong customer service orientation with a professional phone manner.
- Ability to prioritize tasks in a fast-paced environment.
- Knowledge of vehicle fleet maintenance and safety compliance is an asset.
Core Competencies
- Organization & Time Management
- Communication & Interpersonal Skills
- Problem Solving & Decision Making
- Customer Focus
- Team Collaboration
- Initiative & Accountability
Working Conditions
- Office-based position with occasional interaction with field staff and customers on-site or via phone/email.
- Monday–Friday schedule, with flexibility required during peak service times.
Job Types: Full-time, Permanent
Pay: $48,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
