Purpose:
In advancing the Division of Students' vision as Partners in Student Success', the Systems team within the Office of the University Registrar (OUR) collaborates tightly with University Information Technology (UIT) in the development, maintenance and user support of all student-facing and administrative student information systems to effectively enhance the student experience from student recruitment through to convocation. The Systems team supports and enables OUR functional partners (Recruitment and Admissions, Student Finance, Core Registrarial Services and Student Client Relations), Faculties and other university units to achieve their student service objectives through operational support and systems enhancements.Reporting to the Manager, Student Systems, the Business Systems Analyst actively supports the systems maintenance and operations portfolio to ensure quality customer service in systems processes and information needs for the entire student lifecycle including recruitment, admissions, enrolment, scholarships and awards, student accounts, financial aid, registrarial services, academic scheduling, student records and convocation. The Business Systems Analyst is actively engaged in the timely set up and maintenance of systems according to the academic cyclical calendar, performing cyclical activities that support critical operations such as student application, course enrolment, fees, confirmation of enrolment for OSAP funds distribution, monthly billing, degree audit and convocation. Where the cyclical operations are not complex, the Business Systems Analyst is accountable for their complete maintenance. In addition, with guidance where needed from colleagues who are subject matter experts, the Business Systems Analyst responds to ad-hoc requests from students, faculties, OUR partners and other administrative partners for value-add business information, student record updates, systems issues resolution, general systems guidance and other queries. Another significant responsibility of the Business Systems Analyst is the active participation in discussions related to systems improvement opportunities and the corresponding proposals for student-focused systems enhancement projects. The Business Systems Analyst is also responsible for supporting business process changes within OUR Systems to increase the efficiency and effectiveness in how we support student success.
Education:
College diploma in a technical discipline such as computer science, information technology, or engineering, or an equivalent of 2 years recent experience (defined as within the last three years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.
Experience:
With college diploma - 3 years of experience in the maintenance and support of enterprise systems
- Experience in SQL
- Experience in documenting processes and standard operating procedures
- Experience in creating process flow, data flow and entity relationship diagrams using an Unified Modelling Language (UML) tool such as Visio
- Advanced skills in Excel, Access and PowerPoint
- Experience in using project and resource management tools such as MS Project, Jira, Basecamp and Confluence
Skills:
- Demonstrated experience in supporting enterprise applications
- Formal training in process improvement and process re-engineering would be considered an asset
- Strong communications, analytical and problem-solving skills
- Customer focused, demonstrated commitment to providing outstanding service
- Strong relationship building and self-management skills
- Ability to see the big picture while maintaining a detail-oriented mindset
- Demonstrated ability to multi-task and handle competing priorities
- Share and live our divisional values: Respect, Excellence. Innovation, Collaboration, Accountability, Care and Inclusion
Additional Notes:
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview. Hours of work: Monday to Friday 8:30 to 4:30. Summer: Friday hours only reduced by 1 hour the weekend prior to Victoria Day to Labour Day WeekendOccasional overtime will be availableVacation restriction: Vacation may be restricted depending on operational requirements. Reasonable advanced notice will be provided to staff of pending operational and project related restrictedperiods.
If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to view and apply for jobs, you must apply through the Employee Career Portal - YU Hire to be considered an internal applicant.
As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the 'Posted Date' on the job posting. Please refer to the 'Posting Intent' on the job posting.
