SureStay by Best Western – Smithers
SureStay by Best Western is looking for dependable, friendly, and hardworking individuals to join our hotel team. We are currently hiring for two separate positions:
- Hotel Housekeeper
- Front Desk Agent
Both positions are available on a full-time or part-time basis. Applicants should be reliable, professional, and committed to providing an excellent experience for every guest.
Position 1: Hotel Housekeeper
Responsibilities
- Clean and prepare guest rooms according to hotel standards
- Make beds and replace linens and towels
- Clean bathrooms, floors, furniture, and other room surfaces
- Restock toiletries, coffee supplies, and guest amenities
- Clean hallways, common areas, and other assigned spaces
- Report maintenance issues, damages, and lost-and-found items
- Follow hotel health, safety, and cleaning procedures
- Complete assigned rooms efficiently while maintaining quality
- Assist with laundry and other housekeeping duties when required
Qualifications
- Previous hotel housekeeping or cleaning experience is an asset
- Strong attention to detail
- Ability to work independently and as part of a team
- Ability to stand, bend, lift, and perform physical duties throughout the shift
- Dependable, punctual, and able to manage time effectively
- Available to work mornings, weekends, and holidays as required
Position 2: Front Desk Agent
Responsibilities
- Welcome guests and provide friendly, professional customer service
- Complete guest check-ins, check-outs, reservations, and payment processing
- Answer telephone calls, emails, and guest inquiries
- Provide information about hotel services and the surrounding area
- Resolve guest concerns professionally and promptly
- Maintain accurate guest accounts and reservation information
- Communicate with housekeeping and maintenance regarding room status and guest requests
- Balance cash and complete shift reports when required
- Maintain a clean, organized, and professional front desk area
- Follow hotel policies, privacy requirements, and safety procedures
Qualifications
- Previous hotel, customer service, reception, or cash-handling experience is an asset
- Strong communication and interpersonal skills
- Comfortable using computers, reservation systems, email, and payment terminals
- Professional appearance and positive attitude
- Ability to remain calm and organized in a busy environment
- Reliable, punctual, and able to work independently
- Available to work weekdays, evenings, weekends, and holidays as required
What We Offer
- Full-time and part-time opportunities
- Competitive wages based on experience
- Training and opportunities for professional growth
- Supportive and team-oriented work environment
- Employee hotel discounts where applicable
How to Apply
Please submit your resume and indicate which position you are applying for:
Housekeeper or Front Desk Agent
Applicants interested in both positions may indicate this in their application.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
SureStay by Best Western is committed to providing an inclusive workplace and welcomes applications from qualified candidates of all backgrounds.
Pay: From $18.25 per hour
Work Location: In person
