Job Overview
The Restaurant Host/Hostess is the first and last impression of the guest experience. You’ll greet guests with a warm smile, manage reservations, and ensure a smooth flow of service.
Key Responsibilities
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Greet guests warmly and professionally upon arrival
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Manage reservations and walk-in seating using a reservation system
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Provide accurate wait times and manage guest expectations
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Escort guests to their tables and provide menus
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Communicate seating needs with servers and management
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Answer phone calls and assist with guest inquiries
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Maintain cleanliness and organization of the restaurant
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Monitor dining room flow and assist with table turnover as needed
Qualifications
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Previous experience in customer service or hospitality preferred
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Friendly, outgoing, and professional demeanor
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Excellent communication and organizational skills
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Ability to multitask in a fast-paced environment
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Familiarity with reservation systems (e.g., Tock) is a plus
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Flexible availability, including evenings, weekends, and holidays
Physical Requirements
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Ability to stand and walk for extended periods
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Comfortable working in a busy, high-energy environment
What We Offer
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Competitive hourly wage
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Supportive team environment
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Opportunities for growth and advancement
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Staff meals and employee discounts
Accessibility & Accommodations
The Wilcox is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.
