Position Summary
The Emergency (ER) Veterinarian is responsible for delivering high-level medical care to our patients, providing exceptional customer service to pet owners, and setting an example of teamwork at Pulse Veterinary Specialists & Emergency through professionalism.
The ER Veterinarian will report to the Emergency Co-Managers and have regular collaboration with colleagues: Emergency Veterinarians, Critical Care Specialists and Lead Emergency RVT.
The ideal candidate will bring a positive attitude and a strong work ethic. Interested Veterinarians will possess an internal desire to take their career to the next level by taking advantage of the environment that Pulse Veterinary Specialists & Emergency offers: varied and unique caseload, advanced diagnostics, exposure to experienced colleagues (Veterinarians and RVTs) and Specialists.
Duties and Responsibilities
- Performs all technical responsibilities of a Registered Veterinarian including:
o Comprehensive patient work-up:
§ Obtaining history, performing physical examinations, ordering and interpreting diagnostics, make treatment recommendations.
§ Perform SOAPs, and document all communication
§ Complete medical records and correspondence by the end of each day.
o Communicate with owners regarding their pet’s concern, respond to client calls/emails in a timely manner.
o Prepare discharge notes, and schedule discharge appointments.
o Follow procedures to ensure medical files are transmitted to the primary care Veterinarian.
o Understand the fundamentals of emergency procedures (CPR, intubation, FAST scan, etc.), work with the team to expand and grow to become proficient in emergency procedures.
o Provide accurate estimate invoices and clearly communicate financial information with owners.
o Follow hospital guidelines for client payment policies.
- General oversight and supervision of Emergency RVT, TA and Reception staff.
- Engages with Lead ER RVT to ensure the department is efficiently staffed and supported.
- Identify problems and facilitate solutions to ensure smooth operations within the hospital.
- Collaborates with Hospital Manager, Assistant Hospital Manager, Lead ER RVT, and Human Resources on employee matters within the Emergency team including: performance management, conflict resolution, and recruitment and hiring efforts.
- Follows all SOPs to support smooth hospital operations.
- Follows all federal and provincial animal health laws and regulations regarding workplace health and safety.
- Ensure all requirements for maintaining a veterinary license in good standing
Other duties may be assigned as required.
Qualifications
The ideal candidate will have:
Education and Experience
- Veterinarian degree (DVM) from accredited college or university.
- Active veterinary license in good standing or eligible for registration with the ABVMA.
- 2 years of veterinary experience is preferred, but not mandatory.
Knowledge, Skills and Abilities
- Familiar with emergency procedures and diagnostics specific to a specialty emergency hospital.
- Possess and expresses a genuine love for animals
- Exceptional empathetic client service skills.
- Ability to respond quickly and remain calm in stressful situations.
- Understands how to communicate difficult/sensitive information professionally.
- Aptitude for making clients feel comfortable is valued.
- Strong interpersonal, verbal, and written communication skills.
- Proven active listening and problem-solving skills.
- Strong time management and attention to detail skills.
- Demonstrated ability to mentor staff and promote teamwork.
- Genuine interest and initiative to help Pulse be the best practice it can be.
- Strong initiative and desire to be an integral key player in the growth and maturation of the emergency team.
- Intrinsic desire to grow personally and professionally.
Company Benefits
Pulse employees receive:
- Competitive compensation package
- Continuing education benefits
- Professional dues covered
- Shift differential (where applicable)
- Opportunities for growth and professional development
- Access to a diverse team of specialists and experienced Veterinarians and RVTs
