Job Overview
Join the TotalShip Team!
TotalShip is looking for an enthusiastic, customer-focused Customer Support Associate to join our growing team. If you thrive in a fast-paced environment, enjoy helping customers, and are passionate about the transportation and logistics industry, we'd love to hear from you.
About TotalShip
TotalShip is a transportation technology company dedicated to simplifying shipping and logistics for businesses of all sizes. Our solutions help customers streamline parcel and freight shipping, optimize transportation costs, and improve operational efficiency through innovative shipping technology and exceptional customer service. At TotalShip, we believe that outstanding customer support is just as important as the technology we provide, and we pride ourselves on building lasting relationships with our clients.
Position Summary
As a Customer Support Associate, you will be the first point of contact for our customers, providing timely and professional assistance by phone, email, and other communication channels. You will help resolve shipping inquiries, troubleshoot issues, and ensure every customer receives an exceptional service experience.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding shipping, transportation, and logistics services.
- Resolve customer concerns efficiently while maintaining a positive customer experience.
- Investigate shipment issues and coordinate with carriers when necessary.
- Maintain detailed records of customer interactions in company systems.
- Collaborate with internal teams to ensure customer issues are resolved quickly.
- Continuously learn about TotalShip's products and transportation solutions to better support customers.
Qualifications Required
- Fluent in both English and French (spoken and written).
- Minimum 1 year of customer service experience.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Strong computer skills and comfort learning new software.
- Available and willing to start immediately.
Preferred
- Experience in the small parcel shipping industry.
- Experience in the trucking and freight transportation industry.
- Experience with transportation management systems (TMS), shipping software, or logistics operations.
What We Offer
- Competitive compensation.
- Supportive and collaborative team environment.
- Opportunities for professional growth and development.
- Exposure to innovative transportation technology.
- The opportunity to make a meaningful impact by helping customers succeed.
Ready to Join Us?
If you're a motivated, bilingual customer service professional looking to build your career in the transportation and logistics industry, we'd love to hear from you.
Apply today and become part of the TotalShip team!
Please submit your resume along with a brief cover letter outlining your customer service experience and why you're interested in joining TotalShip.
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Dental care
- On-site parking
Work Location: In person
