Customer Service Representative – Export Ocean Cargo
703 Evans Avenue, Suite 300, Toronto, ON M9C 5E9
In office job, Mon-Fri (w/1 hour lunch)
If you want to want to learn about international business and the transportation and logistics arm of world trade, the Customer Service Representative – Export Ocean Cargo role is the perfect opportunity for you!
What is OOCL?
OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
As a global company, OOCL offers exceptional career and development opportunities with attractive compensation and benefits for Customer Service Representative - Export Ocean Cargo including:
-
Retirement Plan - RRSP / DPSP
-
Paid Vacation
-
Paid Sick time
-
Medical, Dental, and Vision
-
Long-term Disability
-
Voluntary Supplemental Life
-
Education Assistance Program
-
Floating Holiday Pay, in addition to Federal Holidays
Job Responsibilities for Customer Service Representative – Export Ocean Cargo:
-
Respond to customer inquiries for export cargo both via email and telephone
-
Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines
-
Communicate cross functionally to manage customer expectation, equipment and space availability and escalate to direct management as required
-
Promote utilization of OOCL online tools
Preferred Skills:
-
Customer Service Experience
-
Attention to detail, excellent verbal and written communication skills
-
Capable of managing multiple tasks simultaneously
-
Knowledge of Microsoft Office Suite
With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL.
The annualized base salary for this position ranges from $45,000.00 CAD to $55,000.00 CAD excluding fringe benefits. If hired at OOCL, the final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we also consider internal equity as part of any final offer. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment.
All employment is contingent upon the successful completion of a background check
OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.
