Overview
We believe that ride by ride, we're changing the way our world works.
We're seeking talented contractors to help us build a world where cities feel
small again - where transportation and tech bring people together. This is a
contract role, and we're looking for experienced professionals ready to hit the
ground running.
Searching for an experienced IT Support Specialist for our Montreal and
Longueuil offices. You will have significant experience in supporting a
fast-paced, high-growth environment. You are comfortable working as part of
a distributed team and will be primarily supporting the operations in our
Montreala and Longueuil sites and remotely with all across the US,
Mexico, Canada, and Eastern Europe.
You are someone who asks questions, is confident in not knowing everything,
and would rather collaborate with others than go it alone. You are crisp and
detail oriented, but able to work outside of the boundaries when necessary.
On top of your proven history of success, you have a passion for technology
and, like us, you value hard work and fun in equal measure. You value the
customer experience and building rapport with end users through top tier
white glove service.
Responsibilities
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Troubleshoot hardware and software problems with Apple and Windows
products, including desktop and laptop hardware
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Assist with AV setup for internal meetings and events
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Support and assist employees using AV systems, both onsite and remote,
including Google Meet, Zoom and Teams, chrome device management,
projectors, audio and video conferencing
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Image and deploy laptops and desktops using standard MDM deployment
tools (JAMF, Ninja1, and AirWatch)
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Okta, Google, and software service administration
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Deploy and support software to end-users
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Respond to support requests at the IT Helpdesk both in person and via our
ticketing system
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Managing inventory for hardware and software
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Know and work with your points of escalation to improve the End User
experience
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Improving and updating our internal and user facing Kbase
Requirements
Fluent in both French and English
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A positive, service-oriented attitude with a customer obsession mindset
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2-3+ years of experience in IT support roles
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Basic to intermediate networking skills, including an understanding of servers,
switches, WiFi, etc
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AV support experience
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Experience with the administration of Apple computer products using enterprise
management tools
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Knowledge and hands-on experience managing Windows laptops and
desktops
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Experience using and managing ticket-based enterprise workflow
management systems, particularly ITIL Service Desk software and Confluence
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Strong macOS hardware and software troubleshooting experience
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Solid critical thinking and problem solving skills
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Ability to lift heavy equipment (50+ pounds) as needed
Work Location: In person
