AUTOMOTIVE SERVICE ADVISOR (SALES & BAY MANAGEMENT)
Location: Midas – Colwood, BC
Job Type: Full-Time
THIS IS NOT A BASIC SERVICE ADVISOR ROLE
We’re not looking for someone to just book oil changes.
We’re looking for someone who:
- Takes control of the customer interaction
- Builds value on every vehicle
- Manages workflow and keeps the shop moving
- Balances sales, service, and operations in real time
This is a front counter + shop control role.
WHAT YOU’LL BE DOING
You will be responsible for both sales performance and bay management.
Front Counter / Sales:
- Handle customers in person, over the phone, and online
- Ask the right questions and understand customer needs
- Recommend maintenance and repairs with confidence
- Present inspection results and guide customers through decisions
Bay Management / Operations:
- Control shop flow and manage vehicle movement through the bays
- Prioritize work and dispatch jobs efficiently to technicians
- Balance technician productivity with incoming workload
- Keep jobs moving to avoid bottlenecks and delays
- Communicate clearly with the team to maintain efficiency
Overall:
- Manage multiple priorities in a fast-paced environment
- Deliver a consistent, professional customer experience
WHAT SUCCESS LOOKS LIKE
- You consistently recommend and sell additional work
- Customers trust your recommendations and approve work
- The shop runs efficiently with minimal downtime
- Technicians stay productive and jobs move smoothly
- You stay in control — even when it’s busy
WHO THIS ROLE IS FOR
You may be a strong fit if you:
- Have experience in automotive, sales, or service advising
- Are confident making recommendations and asking for the sale
- Can manage people, workflow, and pressure at the same time
- Thrive in a fast-paced, high-volume shop
- Are organized, decisive, and take ownership
WHO THIS ROLE IS NOT FOR
This role is not for someone who:
- Only wants to take orders
- Struggles to multitask or prioritize
- Avoids sales conversations
- Gets overwhelmed under pressure
- Requires constant direction
BONUS QUALIFICATIONS
- Experience in automotive service (Midas, Mr. Lube, dealerships, etc.)
- Experience dispatching or managing workflow in a shop environment
- Strong understanding of vehicle maintenance
- Experience with shop management systems (AutoLeap is an asset)
WHAT WE OFFER
- Competitive base salary plus commission
- Ongoing training and development
- High-volume shop with strong earning potential
- Growth opportunities across multiple locations
- Team-oriented, performance-driven environment
FINAL NOTE
This role requires someone who can sell, organize, and lead the flow of the shop at the same time.
If you can handle pressure, stay organized, and drive results, this is a strong opportunity.
Job Types: Full-time, Permanent
Pay: Up to $6,000.00 per month
Benefits:
- Dental care
- Life insurance
- Vision care
Application question(s):
- Are you comfortable selling automotive maintenance and repair recommendations to customers while building trust and maintaining strong customer service?
- Describe how you would handle a busy front counter, multiple incoming phone calls, an upset customer, and technicians needing direction at the same time.
- Describe your automotive service advisor, or relatable experience
Work Location: In person
