The primary role of the Unit Clerk in an In-Patient Area is to provide administrative and clerical support to the daily operations of the unit. The scope of the position requires proficient skills related to customer service, communication and computer technology. The Unit Clerk interacts with internal and external health care providers, staff, patients, families, and administration to provide fair, timely and equitable patient access to services.
Responsibilities:
- Provide a broad range of secretarial and clerical support to the daily operations of a specific department
- Provide excellent customer service first contact by phone, in person and electronically for patients, staff and visitors; answers and forwards messages, facilitates pages to physicians/consult service providers, manages flow of patients/clients/visitors in a customer focused manner
- Coordinate timing and record keeping relating to patient admission, discharges, transfers and tests, maintaining patient charts (e.g., standardized packages, thinning, team labels, names, file old charts upon discharge)
- Arrange and coordinate appointments and meetings as necessary e.g., arranges for follow-up outpatient appointments at discharge
- Collaborate with patient care team (physicians, nurses, clinical assistants, health disciplines, USWs) to support patient care flow, family visiting or other unit/department coordination processes
- Manages requests in a timely manner, based on priority
- Organize transfers, services and equipment for the unit e.g., ambulance transfers, porter, requests for maintenance of unit supplies and equipment and keep log of equipment sent out e.g., to Engineering, coordinate with consult services and portable diagnostics
- Review, order and/or pick up supplies and equipment and maintain inventory, with oversight from CLM or designate
- Update hospital bed management system and unit patient boards
- Updates infection control patient status and related signage
Qualifications:
- Minimum Grade 12 education.
- Recent experience as a Unit Clerk, or other clerical experience required.
- Basic mathematical/numerical skills and experience ordering supplies.
- Knowledge of medical terminology required.
- Computer skills required (intermediate level of Word and Excel).
- Excellent English communication skills, both verbal and written.
- Polite & efficient telephone manner.
- Proven ability to work independently and show initiative.
- Able to work well under pressure & co-operate with all Health Centre staff and patients.
- Flexible with hours in order to meet the scheduling needs of the unit.
- Satisfactory attendance record as per the Health Centre's Attendance Management Program Policy SJ-08-01-08.
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
#IND1
