Company Overview
Unipharm Wholesale Drugs Ltd. is a member‑owned pharmaceutical cooperative supporting independent pharmacies across Canada since 1980. Based in Richmond, BC, we provide a wide range of pharmaceuticals, OTC products, health and beauty items, and private label offerings. Known for exceptional customer service and industry expertise, we help member pharmacies enhance patient care, improve operations, and grow their businesses.
Position Summary
We are seeking a Customer Service Representative to deliver exceptional support to our pharmacy clients. This role is responsible for managing daily inquiries, processing orders, resolving issues, and ensuring a positive customer experience. The successful candidate will collaborate with internal teams and contribute to our mission of strengthening independent pharmacy practice.
Key Responsibilities
- Respond to customer inquiries and provide accurate product and service information
- Process orders and address issues promptly to ensure customer satisfaction
- Troubleshoot concerns and follow through to resolution
- Maintain detailed and accurate customer records
- Work closely with internal departments to support seamless service delivery
- Uphold a high standard of professionalism and customer experience
Qualifications
- Strong customer service and communication skills
- Ability to manage inquiries efficiently and maintain a high level of customer satisfaction
- Excellent problem‑solving skills, attention to detail, and multitasking ability
- Proficiency with standard software tools; ability to learn internal systems quickly
- High school diploma required; additional education in business or related fields is an asset
- Experience in the pharmaceutical or healthcare industry is a strong advantage
- Positive attitude and a commitment to outstanding service
If you are passionate about delivering outstanding customer support, we invite you to bring your enthusiasm and expertise to our team—your next rewarding career opportunity awaits at Unipharm!
Job Type: Full-time
Pay: $21.50-$23.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Work Location: In person
