AML Properties is a leading real estate company involved in management, investment, and development. Our portfolio includes a wide range of residential and commercial assets. Delivering outstanding results has led us to our long-standing reputation as a trusted investment company and management partner over the past 40 years.
ROLE CHARTER
Role Purpose
The Commercial Portfolio Manager is accountable for maximizing the long-term value of AML's commercial property portfolio through exceptional owner service, proactive tenant relationship management, disciplined lease administration, and business development.
The role is responsible for protecting and growing the performance of existing assets while expanding AML's commercial management portfolio through the acquisition of new management assignments.
Success is measured not by the completion of tasks, but by the strength, growth, and profitability of the commercial portfolio.
We are looking for someone who has 3 to 7 years of managing commercial property and is looking for an opportunity to take the lead in building out a portfolio. This is someone who doesn't quite fit the corporate mold due to their entrepreneurial aptitude.
Primary Outcomes
1. Maximize Asset Performance
Ensure every commercial property operates efficiently, professionally, and in accordance with each owner's investment objectives.
Success looks like
- Owners have confidence that their assets are professionally managed.
- Lease expiries are anticipated well in advance.
- Risks are identified before they become problems.
- Property standards remain consistently high.
- Budgets and operating plans support owner objectives.
2. Deliver Exceptional Owner & Tenant Relationships
Develop trusted relationships that encourage long-term owner retention and tenant satisfaction.
Success looks like
- Owners receive proactive communication rather than asking for updates.
- Tenants view AML as responsive and professional.
- Lease renewals are negotiated early.
- Tenant concerns are resolved before they escalate.
- Owner satisfaction results in referrals.
3. Maximize Revenue Opportunities
Protect and enhance property revenue through disciplined lease administration and proactive planning.
Success looks like
- Lease renewals occur early.
- Rental rates reflect market conditions.
- Vacancy risk is minimized.
- Opportunities for additional revenue are identified.
- Capital improvements support long-term value.
(Leasing execution remains with AML's Leasing Team.)
4. Grow AML's Commercial Portfolio
Actively contribute to the growth of AML's commercial management business.
Success looks like
- New management opportunities are continuously identified.
- Relationships with commercial owners, brokers, lenders and developers are cultivated.
- Referral sources are developed.
- New management contracts are secured.
- AML's reputation within the commercial market continues to strengthen.
Decision Making Authority
The Commercial Property Manager is empowered to make operational decisions necessary to protect owner interests while working within approved budgets and AML policies.
Major financial decisions, capital projects, and management agreements remain subject to approval by senior leadership.
Key Relationships
Internal
- Facility Management
- Leasing Team
- Accounting
- Tenant Experience (where applicable)
- Executive Leadership
External
- Property Owners
- Commercial Tenants
- Brokers
Measures of Success
Outcome / Example Measures
- Owner Retention / Annual owner retention rate
- Portfolio Growth / New commercial properties under management
- Revenue Growth / Growth in management fee revenue
- Lease Performance / Renewal rate, early renewals
- Tenant Satisfaction / Response quality and retention
- Inspection Quality / Scheduled inspections completed with actionable recommendations
- Financial Performance / Budget performance and NOI improvement opportunities identified
- Relationship Development / Referrals generated from owners and industry contacts
COMPENSATION PHILOSIPHY
Base Salary
Rewards excellence in managing AML's existing commercial portfolio.
Performance expectations include:
- owner service
- lease administration
- inspections
- tenant relations
- financial oversight
- communication
- strategic planning
Performance Commission
Rewards growth of AML's commercial management business.
Commission is earned through the successful acquisition of new commercial management assignments and may also include incentives tied to owner retention or portfolio growth.
The objective is to align personal success with AML's long-term growth.
LEADERSHIP EXPECTATIONS
The Commercial Portfolio Manager is expected to:
- Think like a tenant; decide like an owner.
- Take accountability for outcomes.
- Communicate proactively and transparently.
- Anticipate issues before they become problems.
- Build trust through reliability and follow-through.
- Maintain composure in challenging situations.
- Pursue continuous improvement.
- Act with integrity and professionalism at all times.
The role requires initiative, judgment, and a relentless focus on results.
Success is achieved when stakeholders consistently feel:
- “I don’t need to worry about this property because the Portfolio Manager has it under control.”
Work Location: In person
