Now Hiring: Front Desk Agent (x2)
Department: Front Office
Harrison Hot Springs Resort & Spa
$19.27 - $25.69 per hour
Looking for more than just a job? At Harrison Hot Springs Resort & Spa, work meets adventure,
relaxation, and opportunity. From our hot spring pools and spa to restaurants, golf, and
lakeside activities, this is where careers grow, and work-life balance happens. Join our team
and help us create unforgettable guest experiences in one of the most beautiful parts of the
Fraser Valley.
About the Role
The Front Desk Agents provide all guests with their first impressions of the resort. The Front
Desk Agents assist guests with the checking in process as well as the checking out process.
They welcome all guests and provide excellent service in meeting all guest requests and
concerns.
What You’ll Do
- Welcomes guests to the hotel in a sincere, courteous, and professional manner.
- Review and processes room and rate changes each day.
- Ensures complete information is written on the registration card and that the guest
initials registration card to acknowledge room rate.
- Able to confidently use the Maestro, Front Office Property Management system.
- Review Traces on Maestro and follow up.
- Provides checkout service to departing guests, ensures that all accounts and payments
are correct. Posts all late charges.
- Check all arrivals, departures, and in-house group resumes.
- Completes shift update and cash-out procedures, balances cash and credit card receipts
and deposits at the end of each shift.
- Completes any other job-related duties that may be assigned from time to time.
What We’re Looking For
- Minimum 1-year front desk experience in a busy 3-star hotel/resort environment
- Exceptional customer service skills
- Strong cash handling skills
- Outstanding organizational and prioritization skills
