Job Overview
We are looking for a versatile and customer-focused individual to handle mainly front-desk reception duties at our TN NAILS WEST GATE location. This role is ideal for someone who enjoys multitasking, interacting with guests, and creating a welcoming atmosphere. This is a full-time position. The work environment is fast-paced and dynamic, requiring the ability to multitask and prioritize tasks effectively. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing client schedules, answering incoming calls and maintaining accurate records.
Due to the nature of our business, we are looking for an individual who can be flexible and is able to work the following set schedule:
Monday - Tuesday: 9:30am - 8:30pm
Sunday: 9:30am - 6:30pm
Please apply only if you are confident you can commit to this schedule, as flexibility and availability during these hours are essential for the role.
1. Front-Desk / Reception Duties
- Warmly greet clients, walk them to the proper beauty station and inform the assigned esthetician of their arrival.
- Answer phone calls, and process transactions.
- Manage client schedules, including booking appointments, cancellations, and rescheduling.
- Process transactions (cash and credit cards) and issue receipts.
- Welcome walk-ins, answer questions about services and schedule appointments based on availability.
- Inform clients about new services and discounts.
- Maintain a tidy reception area and help cleaning up the spa chairs when not busy.
Qualifications
- Grade 12 diploma.
- A minimum of 1 year of experience with customer service and previous receptionist or administrative assistant is considered an asset.
- Excellent communication and interpersonal skills, phone etiquette, ability to work independently, and strong organizational skills.
- Familiarity with processing transactions.
- Strong attention to detail is required.
- Strong organizational skills with the ability to prioritize tasks effectively.
We want to thank all applicants in advance for their interest. This posting will remain open until a suitable candidate is found. We look forward to hearing from you!
Pay: $19.00-$21.00 per hour
Expected hours: No more than 80.0 per week
Work Location: In person
