Charter Bus Reservations & Customer Service Coordinator
Overview
We are looking for a detail-oriented and customer-focused Charter Reservations & Customer Service Coordinator to join our team. In this role, you will be responsible for preparing charter quotes, managing reservations, coordinating with operations, and providing exceptional customer service throughout the booking process. This position also includes preparing invoices for our Casino Rama group charter services and supporting various administrative tasks.
Based on the individual's experience and performance, this position could be converted to a full-time permanent role.
If you enjoy working in a fast-paced environment, are highly organized, and have excellent communication skills, we'd love to hear from you!
Responsibilities
- Prepare charter quotes based on customer requests received by phone, email, and online inquiries.
- Create and maintain reservations in the booking system with a high level of accuracy.
- Update reservation details and maintain accurate customer records.
- Handle booking modifications, cancellations, and special requests professionally.
- Communicate with the operations team to ensure customer requirements are met.
- Monitor charter bookings and ensure all trip details are finalized 10–14 days before departure.
- Process customer payments and maintain accurate payment records.
- Provide exceptional customer service throughout the reservation process.
Casino Rama Administration
- Prepare invoices for Casino Rama group charter services twice each month.
General Administrative Duties
- Assist with various administrative tasks and projects as assigned.
- Support other departments when required.
- Perform other duties as assigned.
- Ensure invoice accuracy and timely submission.
Qualifications
- Previous experience in hospitality, guest services, reservations, customer service, or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficient with computers, Microsoft Office, email, and reservation or booking systems.
- Strong attention to detail and accuracy.
- Excellent problem-solving skills and the ability to work under pressure.
- Professional, positive, and customer-focused attitude.
- Flexible to work weekends and holidays when operationally required.
What We're Looking For
The ideal candidate is someone who:
- Enjoys helping customers and delivering outstanding service.
- Is organized, dependable, and able to prioritize multiple tasks.
- Works well independently and as part of a team.
- Takes initiative and has a positive, can-do attitude.
If you're looking for an opportunity to join a growing transportation company where customer service and teamwork are valued, we'd love to hear from you.
Pay: $22.00-$25.00 per hour
Benefits:
- Extended health care
- On-site parking
- Wellness program
Work Location: In person
