The Fredericton Convention Centre is seeking a dynamic individual to assume the role of Coordinator, a front-of-house position responsible for daily guest interactions.
Reporting to the Director of Events, the Coordinator will support the Sales/Event Teams and the Administration Lead as needed, and is responsible for the following:
- Serve as the point of contact for clients and communicate with them by telephone, email, and in-person to respond to booking inquiries, questions, and requests in a friendly and timely manner.
- Administrative duties including invoicing, data entry & reporting.
- Develop and maintain a close working relationship with Banquet, Kitchen and Audio-Visual departments to ensure clients’ expectations are met and exceeded.
- Work with clients to gain knowledge of their event details; prepare sales-related documents (e.g., proposals, contracts) and prepare banquet event orders for a successful transition to the service delivery team.
- Coordinate events within established parameters, including internal events and familiarization tours.
- Apply FCC policies, service standards, and standard operating procedures while exercising sound judgment to resolve routine questions and unexpected situations independently.
- Manage competing priorities in a fast-paced environment while adapting to changing operational needs, maintaining professionalism and a positive attitude.
Qualifications:
- Grade 12 diploma or equivalent credentials.
- Exceptional customer service skills; experience in tourism, hospitality, or a related customer-focused environment is considered an asset.
- Highly organized with demonstrated critical thinking skills.
- Working knowledge of Microsoft Office & other business technology.
- Excellent communication and interpersonal skills.
- Conversational French language preferred.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
A complete position description with additional details is available on the Careers page of the Fredericton Convention Centre website.
Salary will be commensurate with experience and qualifications, within the established salary range for the position.
Please email a cover letter and resume on or before 4pm August 24th, to humanresources AT SYMBOL frederictonconventions.ca. Let us know why you are interested in joining the FCC team.
We thank all candidates for their interest; however, only those selected for an interview will be contacted. No phone calls please.
Job Types: Full-time, Permanent
Application question(s):
- Do you have a reliable way to get to 670 Queen Street, Fredericton, NB Canada every day?
- Do you live in Fredericton, New Brunswick, Canada now (or close by communities), meaning you do not need to move to accept this position?
- Are you available Monday-Friday business hours (will work a set 8 hours between 7:30am-5:30pm), with occasional requirements to flex the time and come early/stay late?
Work Location: In person
