Duties
Do you have the talent we are looking for?
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We are looking for experienced Human Resources (HR) professionals to join our great and dynamic team, who :
- Contribute to continuous improvement;
- Provide creative ideas and solutions;
- Build collaborative relationships with clients, HR team members and partners;
- Share our values of professionalism, service and integrity; and
- Are "business accelerators" who assist clients in having the support, guidance and tools they need to conduct their business effectively.
Work environment
The Canada Border Services Agency (CBSA) is the first point of entry for travelers and goods arriving to Canada. We are, in effect, the face of Canada. The CBSA was established in December 2003. Its creation integrated border functions related to customs, immigration, enforcement, and food, plant, and animal inspection. Today, we are the second-largest law enforcement organization in the country.
The CBSA supports both national security and economic prosperity by preventing the entry of those travelers or goods posing a potential threat to Canada while at the same time facilitating the flow of people and legitimate goods across the borders.
Why work for us? It’s simple. Our mandate is unique. We are a diverse, inclusive and respectful workforce. As one of the largest public service organizations in Canada, we can offer a variety of interesting and challenging opportunities; and we take your professional development to heart.
Fully engaged, the Human Resources Branch contributes to making the CBSA a model of excellence in the management of its human resources and work environment. We are a united, professional, multidisciplinary, and nationally-distributed team with a presence at the heart of the Agency. We work every day to develop our most valuable resource: our people! The team is recognized as a strategic and visionary partner providing quality, indispensable services.
In line with the Treasury Board Secretariat (TBS) Direction on prescribed presence in the workplace, the CBSA has adopted a fixed day approach to support hybrid arrangements for employees to work a minimum of 3 (three) days per week in their designated work location and 2 (two) days per week at their designated telework location, where operationally feasible. This will change to a minimum of 4 (four) days per week in their designated work location and 1 (one) day per week at their designated telework location effective July 9, 2026.
Important: Please note that candidates selected for employment must be willing and able to report to one the CBSA's designated work locations below, based on operational and staffing needs:
- Ottawa (100 Metcalfe Street)
- Halifax (263 Susie Lake Crescent)
- Calgary (220 4th Avenue SE)
- Winnipeg (269 Main Street)
- Mississauga (1980 Matheson Boulevard)
- Niagara Falls (4342 Queen Street)
- Windsor (2500 Ouellette Avenue)
For more information, visit: https://www.canada.ca/en/government/publicservice/staffing/direction-prescribed-presence-workplace.html
Intent of the process
The immediate need is to fill a position for the Prairie region (Winnipeg or Calgary).
A pool of fully or partially qualified candidates may be established through this process and may be used to staff identical or similar positions that may vary in location, length, linguistic and security requirements within the CBSA.
By ing, you consent to us sharing your personal information for the purpose of staffing.
Important messages
This selection process aims to assess qualifications needed for the position(s) to be staffed. Only applications submitted online via the jobs.gc.ca site will be accepted. To submit an application online, please select the button " Now". If you need to be accommodated, please communicate with the contact to request specialized accommodation.
Candidates must clearly demonstrate in their answer(s) to the screening question(s) how they meet the essential criteria listed. Please note that stating that the requirement has been met or listing past or current responsibilities does not represent adequate substantiation. Rather, you must provide concrete examples with significant details to explain WHEN, WHERE and HOW to clearly illustrate how you meet the requirement. Failure to clearly demonstrate in your responses how you meet the screening criteria or inconsistencies in the application package could result in the rejection of your application. Candidates will not be solicited for incomplete or missing information.
You must complete the application independently without external help, including unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI). You may be asked to explain or elaborate on your answers in a follow-up interview. Any violation may be investigated and result in serious consequences, including the rejection of your application. By submitting this application you acknowledge that you have read, understood and accept the confidentiality and integrity terms outlined above. You certify that you have completed this application independently without external assistance, and that you have neither plagiarized nor used AI. you understand the potential consequences to you application if you fail to comply with these requirements.
For more information on Artificial intelligence in the hiring process: www.canada.ca/en/public-service-commission/services/appointment-framework/guides-tools-appointment-framework/ai-hiring-process.html
The CBSA is committed to creating a workplace that is respectful of Canada’s two official languages. The imperative staffing of bilingual positions is the norm across Canada. The CBSA must ensure that it has adequate bilingual capacity to implement its mandate and respect the public it serves. In regions designated bilingual for the language of work purposes, management creates an environment conducive to the use of both official languages to allow each employee to work in their official language of choice. Persons are entitled to participate in the official language of their choice. Candidates are asked to indicate their preferred official language in their application.
The assessment board may use different methods to manage the volume of candidates. You may be assessed using a variety of assessment tools, such as, but not limited to: standardized tests, written exams, interviews, reference checks, self-assessments, candidate achievement record, etc. Please note that all information obtained throughout the selection process from the time of application to close of process (including candidates’ overall conduct and behaviour, oral and written communications, email correspondence with CBSA or third-party organizations) may be used in the assessment process, including the assessment of qualifications and competencies.
Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.
It is the responsibility of the candidate to notify the listed contact person or email address listed below of any pre-approved leave or conflict in schedule throughout the duration of the process in order to facilitate scheduling of assessments. Such notification should take place prior to the leave in order to make necessary adjustments. Each request will be considered on a case-by-case basis.
Your application must clearly explain how you meet the following
EDUCATION
Graduation with a *degree from a recognized post- secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed.
Definition:
- The term “degree” refers to a baccalaureate as established by educational authorities.
AND
- One hundred and sixty (160) hours of informal conflict management/alternative dispute resolution training applicable to a workplace setting, which must include one hundred (100) hours of mediation skills training, as well as hold a certification from a recognized institution in alternative dispute resolution.
Learn more about degree equivalency.
EXPERIENCE
PE-04 ONLY
- Experience* in the design, promotion and delivery of a range** of conflict interventions and informal conflict management services to client managers and employees.
Definitions:
- Experience is defined as at least one (1) year performing the duties as a central part of the role.
**A range is defined as at least three (3) of the following services: alternative dispute resolution awareness sessions; consultation for conflict management services; conflict coaching; co-facilitated discussion, co- mediation; co-group interventions.
PE-05 ONLY
- Significant*** experience in the design, promotion and delivery of a broad range**** of conflict interventions and informal conflict management services to client managers and employees.
- Significant*** experience in the diagnosis, assessment, design and delivery of complex***** conflict interventions such as workplace interventions and interventions involving multiple parties.
Definitions:
***Significant experience is defined as having the depth and breadth of the experience normally acquired with the performance of the duties over a period of three (3) years as a central part of the role.
****A broad range is defined as at least four (4) of the following services: alternative dispute resolution awareness sessions; consultation for conflict management services; conflict coaching; facilitated discussion; mediation; group interventions; workplace restoration; conflict prevention training.
*****Complex is defined as the multi-layered and contentious nature of systemic issues or deeply rooted conflict requiring skilled expertise and accomplished professional autonomy that influence people management, organizational culture and human resources governance. This experience can be acquired under the guidance of a more senior practitioner.
Applied / assessed at a later date
KNOWLEDGE
- Knowledge of Informal Conflict Management (ICM) theories, principles and practices including conflict resolution, group dynamics as well as the legal field as it applies to mediation and other dispute resolution processes.
ABILITIES
- Ability to mediate and facilitate the resolution of workplace dispute issues;
- Ability to design and deliver training and awareness sessions;
- Ability to diffuse an emotionally charged situation;
- Ability to communicate orally and in writing.
- Ability to work under pressure with multiple priorities;
PERSONAL SUITABILITIES
- Thinking things through
- Showing initiative and action-oriented
- Working effectively with others
- Demonstrating integrity and respect
- Client service orientation
- Demonstrates at all times respect for discretion, impartiality, and confidentiality
May be applied / assessed at a later date
ASSET QUALIFICATIONS
EDUCATION
- Chartered Mediator designation from the Alternative Dispute Resolution Institute of Canada, Inc.
- Master’s Degree obtained from a recognized post- secondary institution in one or more of the following: conflict studies, law, psychology, social sciences or education sciences.
- Certification obtained from a recognized post- secondary institution in one or more of the following: in reconciliation studies, restorative justice, law, coaching, learning design, or project management.
Learn more about degree equivalency.
EXPERIENCE
- Experience in in one or more of the following: staffing, values & ethics, labour relations, Employee Assistance Program, harassment prevention and resolution of complaints, change management, project management or learning curriculum design.
- Experience as a mediator or co-mediator to facilitate a final legal binding agreement.
CBSA is committed to building a skilled and diverse workforce that reflects Canada’s population. As such for our selection decision we may first consider candidates who meet the qualifications of the position and self-declare themselves as belonging to the Indigenous peoples and Persons with Disabilities designated groups. We encourage all candidates who belong to an equity-deserving group such as Women, Visible Minorities, Indigenous or Persons with Disabilities to self declare in their application. A self-declaration will not hinder opportunities for individuals.
For information on self-declaration please visit https://www.canada.ca/en/services/jobs/opportunities/government/self-declaring-government-canada-jobs.html.
For more information on employment equity: www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html.
*The terms ‘Aboriginal peoples’, ‘persons with disabilities’ and ‘members of visible minorities’ are used within this job advertisement as it relates to the Employment Equity Act and other legislative frameworks. We understand and acknowledge that candidates may prefer the use of other terminology.*
The CBSA remains dedicated to the equitable treatment of its affected and surplus employees, prioritizing their continued career progression within the CBSA. Accordingly, our selection decision may first account for the placement of employees impacted by workforce adjustment at the CBSA.
We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Learn more about assessment accommodation.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you .
Learn more about diversity and inclusion in the public service.
The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. The CBSA is committed to building and promoting a skilled, equitable and inclusive workforce to benefit from diverse experiences and perspectives, representative of Canadian society. All candidates who believe they are qualified are encouraged to , including members of visible minorities, Indigenous Peoples, women, persons with disabilities and persons of the 2SLGBTQIA+ community.
The CBSA welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.
