The Information Systems Analyst (ISA) plays a crucial role in supporting the administration, enhancement, and continuous improvement of the Human Capital Management (HCM) and Enterprise Resource Planning (ERP) systems. The ISA will work collaboratively with Information Systems Manager and various stakeholders across the organization and assist with day-to-day support activities, ticket resolution, business requirement gathering, testing, training, reporting, and implementation activities across systems. This role combines application support, business process analysis, and system administration responsibilities to ensure stable operations while supporting ongoing business initiatives and system improvements.
Duties, Responsibilities, Authority, and Accountabilities
Application Support and System Administration
- Provide first and second-level support for business applications and respond to system tickets across the organization.
- Investigate, troubleshoot, and resolve application issues or escalate as appropriate.
- Monitor ticket queues and prioritize requests based on business impact and urgency.
- Perform system administration activities including user setup, permissions, configurations, and maintenance.
- Coordinate with vendors and technical partners to resolve system-related issues.
- Maintain system documentation, support procedures, and knowledge articles.
Business Process Analysis and Continuous Improvement
- Work with business stakeholders to understand current processes and identify improvement opportunities.
- Gather, document, and validate business requirements.
- Support process mapping and workflow documentation.
- Conduct gap analysis and recommend practical system or process improvements.
- Assist in developing standard operating procedures and best practices.
Solution Delivery and Implementation Support
- Support implementation and enhancement projects across NetSuite, UKG, and other business systems.
- Assist with configuration, testing, and deployment activities.
- Participate in system integrations and data validation activities.
- Support user acceptance testing (UAT), defect tracking, and issue resolution.
- Assist with post-go-live stabilization and adoption activities.
- Support the development and deployment of reporting solutions, including Power BI integrations with NetSuite, UKG, and other enterprise systems.
Reporting and Data Support
- Create and maintain reports and dashboards to support business operations.
- Design, develop, and maintain Power BI dashboards and reports that provide actionable insights to business stakeholders.
- Support data validation and improve reporting accuracy.
- Assist with data cleanup, migration preparation, and governance activities.
- Help identify opportunities to automate reporting and operational processes.
- Manage and organize Power BI workspaces, datasets, and data refresh schedules to ensure reliable and up-to-date reporting.
Training and User Enablement
- Develop user guides, training materials, and system documentation.
- Deliver end-user training sessions and provide ongoing support.
- Promote system adoption and continuous improvement initiatives.
- Collect user feedback and recommend enhancements.
Cross-Functional Collaboration
- Collaborate with Finance, HR, IT, Real Estate, Business Development, and operational teams.
- Participate in workshops, requirement sessions, and project meetings.
- Communicate project updates and support status effectively.
Other
- Perform other duties as required.
- Adheres to and promotes Nch’ḵaỷ’s values (Leadership, Trust, Respect, Wisdom, Competence, and Passion).
- Contribute to a positive workplace culture as a team member.
Reporting Responsibilities and Authorities from Supervisor
- Information Systems Manager
- IT Director
PREFERRED QUALIFICATIONS
- Experience with NetSuite, UKG, Yardi an asset
- Certified Business Analysis Professional (CBAP), NetSuite ERP Consultant, or UKG-specific certification an asset
- Knowledge of Project management and Process improvement methodologies
- Experience with Power BI for data visualization and dashboard creation.
- Proficiency in designing and implementing interactive dashboards to support business decision-making.
KNOWLEDGE, SKILLS, AND ABILITIES
- Bachelor’s degree in business administration, Information Systems, or a related field.
- 2–5 years of experience in Application Support, Systems Administration, Business Analysis, or related roles.
- Experience supporting ERP, HRIS, or enterprise applications.
- Strong analytical and troubleshooting skills.
- Experience documenting business requirements and workflows.
- Proficiency with Microsoft Office tools and business documentation.
- Familiarity with reporting and dashboard tools (Power BI preferred).
- Ability to manage multiple priorities and work independently.
- Strong communication and stakeholder engagement skills.
- Able to maintain a high degree of confidentiality.
- Flexible and adaptable in a changing environment.
- Previous experience working with First Nations is an asset; a strong desire to learn about and uphold Sḵwx̱wú7mesh values and teachings in a respectful manner is essential for this role
