R&B Plumbing & Heating Ltd. is a family-owned plumbing, heating, cooling and drainage company proudly serving homeowners across the North Shore, Vancouver, and Burnaby.
Our office is collaborative, supportive, and effective, and we're looking for someone who enjoys working with people while keeping the details organized behind the scenes.
This is a full-time, 13-month maternity leave contract that includes approximately four weeks of paid training with the current employee before the leave begins. The job starts on Aug 31, 2026.
About the Role
This position is approximately 60% customer service and office administration and 40% bookkeeping. You'll be one of the first people our customers speak with, helping coordinate service appointments while also supporting the day-to-day financial administration of the business. We expect you to be reliable, organized, and able to complete tasks with autonomy to meet key accountabilities and deadlines - because that's how we do it at R&B.
Responsibilities
Customer Service & Office Administration
- Answer incoming customer calls and emails professionally.
- Schedule and dispatch service technicians.
- Book service appointments.
- Review, process and close completed work orders.
- Process customer payments.
- Provide first-level customer support and resolve routine inquiries.
- Contact existing customers regarding maintenance, recommended services and follow-up appointments.
- Price updates
Bookkeeping
- Accounts payable.
- Bi-weekly payroll for approximately 15 employees.
- Reconciliations
- Time tracking and verification
- General bookkeeping using QuickBooks Online.
- Accurate data entry and record keeping.
- Less glamorous jobs like physical and cloud filing and data entry
- Administrative support as required.
Qualifications
We're looking for someone who is:
- Friendly, professional and suited for customer interactions
- Produces high-quality work
- Comfortable with more than one active task at a time and
- Accountable to all
- Reliable - you show up, you're on time, and you get the job done right.
- Accurate with data entry and administrative work.
- Able to communicate clearly and professionally with a diverse customer base.
- Comfortable learning technical plumbing and heating terminology.
Experience Required
- Minimum two years of bookkeeping experience.
- Minimum two years of experience using QuickBooks Online.
- One year of Customer service experience of any kind
- Any Experience in the plumbing, HVAC, construction or other service trades is an asset but not required—we're happy to train the right person.
Software You'll Use
- QuickBooks Online
- OnCall Air
- GPS Insight
- Titian GPS tracking
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Other standard Microsoft 365 applications
Physical Requirements
- Lift up to 25 pounds occasionally.
- Able to spend extended periods working at a computer.
The Environment:
We are an open concept, storefront/ warehouse type office located in North Vancouver. and public transit options are limited. Applicants should have a reliable way to travel to and from work. We are close to walking trails for when you need a little fresh air, and there is quite a bit of available parking nearby.
What We Offer
- $26.00–$30.00 per hour. Based on experience and required training.
- Monday to Friday, 8:30 - 5 — no overtime, evenings or weekends.
- Four weeks of paid training.
- Free coffee.
- Friendly office dog.
- Modern office with sit-stand desks.
- Interesting, Collaborative, and supportive team.
- Family-owned company with long-term employees.
- Employee benefits
If you're someone who enjoys helping customers, takes pride in accuracy, likes variety in your workday and appreciates working with a team that values professionalism, personality, and appreciates a good sense of humour, we'd love to hear from you.
Cultural fit is important to us, so help us get to know you. Please submit your resume along with a brief covering letter. Tell us what you love about the North Shore!
Job Types: Full-time, Permanent
Pay: $26.00-$30.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
Ability to commute/relocate:
- North Vancouver, BC V7P 3T4: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
- QBO: 2 years (required)
- Bookkeeping: 2 years (required)
Work Location: In person
