The Budtender/ Educator is responsible for creating meaningful interactions with customers and
intentionally educating on the cannabis brand and product. You are passionate about cannabis and
customer service. You are part of a new lifestyle brand and are committed to sharing its core values with
customers.
Job Description
Reporting to the Store Manager, the Education Specialist is our greatest brand ambassador and a key
role within our organization. The Education Specialist is exceptional at creating intentional customer
experiences and creating community by developing authentic relationships with our customers. Our
Education Specialist are thoughtful, curious, good people that ensure the organization’s success by
imparting cannabis wisdom and achieving sales goals.
The Education Specialist seeks information, knowledge and feedback. You understand customer service
and ask great questions to uncover customer intentions in order to provide a personalized shopping
experience. You demonstrate high levels of integrity and personal responsibility. The Education
Specialist's super power is creating elevated experiences. Some would call you a trailblazer - you aren’t
afraid of taking risks or dealing with ambiguity. Recognizing that we operate in a burgeoning industry, you
see the immense value in our retail locations as billboards for the brand and take pride in acting as a
brand ambassador inside and outside the store to ensure company success within the recreational
cannabis landscape.
Responsibilities
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Create intentional experiences for customers by building authentic relationships and appropriately
determining needs
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Successfully drive sales by educating on the brand and products
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Demonstrate a high level of cannabis knowledge and curate experiences that go above and
beyond expectations
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Successfully achieve sales goals and business metrics
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Seek opportunities to contribute to and improve business results on a daily basis
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Support with inventory management and practice proper section ownership to ensure customers
have access to the right stock to drive sales
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Support with completing all tasks and duties within the store architecture, as assigned
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Adhere to all company training and operational standards and procedures (education,
merchandising, cleanliness, security, checklists etc.)
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Ensure you are aware of all company communication, rollouts, directives and procedures
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Abide by all company policies and programs, ensuring compliance
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Adhere to all legislative requirements of cannabis retailers, including federal, provincial and
municipal legislation
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Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Leaders
Qualifications
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Minimum 1-3 years customer service experience, retail is preferred
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Proven ability to drive positive customer experiences that build loyalty and deliver measurable
results
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Ability to manage competing priorities in a fast-paced environment
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Strong verbal and written communication skills and excellent organizational skills
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You are passionate about cannabis and are excited to bring it to market for recreational purposes
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You are open to feedback and coaching
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You demonstrate high levels of integrity and personal responsibility
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You are trustworthy and customer-oriented
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Bonus points if you’ve worked in a regulated environment before
Requirements
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Minimum age 19 years old or age as specified by the provincial government
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Able to lift boxes 5-30 lbs
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Must be flexible with hours of work and be comfortable with ever changing duties
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Can Sell certification required
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Criminal background check required
Puffs Haven welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection
process.
Job Types: Part-time, Permanent
