Job post summary
Date posted: July 15, 2026
Pay: CA$52,000.00-CA$56,000.00 per year
Job description:
HME Home Health Ltd. (www.hmebc.com) is a leading industry supplier of hospital and home care medical equipment alongside assistive devices such as wheelchairs, power chairs, and other mobility aids. We are seeking a talented, organized, and experienced individual to join our team in the role of Client Care Specialist. HME Home Health is a fast-growing company with over 130 full-time staff in offices located in Richmond, South Surrey, Victoria, Nanaimo, Kelowna, Kamloops, Abbotsford, North Vancouver, and Sechelt.
Job Overview:
Hours for this role are full-time, in-office, based in our Richmond Head Office, Monday to Friday, 8:00am to 7:00 pm. HME offers a competitive wage along with a full benefits package inclusive of extended medical benefits. No remote work option is available.
Key responsibilities:
- Working with Healthcare professionals (Nursing staff, Occupational and Physio Therapists, etc.) to coordinate the delivery and installation of medical equipment.
- Providing information on the appropriate medical equipment and services for client needs.
- Working with contract accounts and non-profit organizations to coordinate the delivery of equipment for their clients.
- Using the custom CRM system, preparing quotations and executing work orders to ensure our clients get the highest level of service in a timely manner.
- Preparing and organizing all paperwork for deliveries/sales/support services.
- Processing deliveries (such as rentals and other customer sales).
- Working with sales representatives on quotations, small projects, and scheduling customer installations and deliveries.
- Coordinating the back-office staff (timing of deliveries, route lists, etc).
- Handling and coordinating the high volume of email, mail, and faxes.
- Performing various administrative functions and office organization.
- Handling calls to manufacturers to research parts and following up with pending purchase orders as required.
- May require minor lifting of inventory up to 40 lbs.
- Other administration duties may arise that are not explicitly listed but may be required within the scope of this position.
- Answering all external calls
- Taking Service Call requests
- Bookings, payments, and field service requests.
- Providing repair quotes.
- Scheduling follow-up appointments.
- Assist in Sales
- Updating the client notes until Zuper is launched in all programs.
What you offer:
- Organized, Task-Oriented.
- Ability to learn and work independently as well as within a team.
- Comfortable with computers – Microsoft Office Suite.
- Must have a friendly, positive attitude and possess the ability to have fun while working in a fast-paced environment.
Job Types: Full-time, Permanent
Pay: $52,000.00-$56,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Vision care
- Wellness program
Application question(s):
- Are you legally entitled to work in Canada? Yes/No
Work Location: In person
