We are looking for a Closing Floor Manager to join our team!!!
This position an integral contributor to the overall success of the restaurant.
The FOH Closing Manager helps manage the daily restaurant operation and supports the General Manager in their pursuit and delivery of consistent and excellent guest experiences, while effectively enforcing the company’s policies and procedures.
DUTIES AND RESPONSIBILITIES:
Personnel Management:
- Support the General Manager in full cycle recruitment, training and development, performance evaluation and progressive discipline action, if required
- Manage staff, providing feedback in the moment; maintain a high level of employee morale and energy
- Monitor and coach staff performance and hold staff accountable for their performance, ensuring guest’s experiences meet the highest standards
Operational Execution:
- Must be comfortable working late nights and closing 3-4 nights a week but schedule can change based on business demand
- Manage daily operations including cleanliness, organization, revenue opportunities and staffing levels
- Quickly and accurately identify critical information and make independent judgments in accordance with company philosophies and business practices
- Provide exceptional guest service, thereby setting the standard for all employees
- Respond to customer complaints promptly through service recovery and implement change when necessary, to optimize consistent guest satisfaction
SKILLS AND QUALIFICATIONS:
- 2+ years’ experience as a Manager of a high volume, similar environment
- Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset
- Demonstrated knowledge of financial and operational management
- Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels; exceptional interpersonal skills
- High personal integrity, professionalism and maturity
- Must possess strong attention to detail; proven problem-solving abilities
- Exceptional guest service orientation and passion for all things food and beverage
- Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards
- Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment; ability to absorb and retain information quickly
WHY WORK FOR US?
- Competitive Wages
- FUN Team and Culture
- Medical/Dental Group Health Benefits
Pay: $48,000.00-$60,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
Work Location: In person
