Role: Customer Service Associate
Permanent: January to June 30-40 hrs/week (Saturdays on a rotating basis is required)
July to December 16-40 hrs/week (Monday-Friday)
Start Date: Immediately
Salary/Wages: Starting at $16.00/hr
OUR CORE PURPOSE: Helping People Thrive
We have an endless pursuit to cultivate an environment where everyone can thrive, customers, vendors and team members alike. We empower our customers by providing expert guidance, quality products, and personalized support, enabling them to create and enjoy flourishing gardens and expected results. We invest in our team and foster an engaging workplace to be proud of.
OUR CORE VALUES TO GUIDE THE WAY:
One Team Purpose-before-role
Authentic Be true to yourself and others at all times
Accountable Take ownership of your actions and responsibilities
Enthusiastic Bring energy and passion every day
Growth Passion for learning, adapting and innovating to stay ahead in all areas
THE COMPANY T&T Seeds is at the starting line of gardens in Canada and has been since 1946 providing a robust and diversified selection of flower and vegetable seeds, seedling fruit and non-fruit trees, shrubs, perennial bulbs, plants, nutrients and gardening supplies. Our proprietary production processes and tailored fulfillment operations, combined with our expertise in gardening and customer care aim to help our customers thrive.
Serving Canadians, coast to coast with our online, phone and local garden center sales channels, we focus on gardeners of all sizes with an expertise in supplying and supporting small to midsize gardens and farms. Whether a garden is for supplying families, grocers, communities or manufacturers we are there.
THE POSITION Reporting to the Manager of Customer Success & Fulfillment, the Customer Service Associate is responsible for providing exceptional service to our customers through phone, email, and other communication channels. This role includes assisting customers with product inquiries, placing orders, warranty claims, returns and general support while ensuring every interaction is professional, knowledgeable, and friendly.
KEY RESPONSIBILITIES
- Answer customer phone calls and respond to email inquiries in a timely and professional manner.
- Resolve customer concerns with empathy, professionalism, and effective problem-solving.
- Process mail and fax orders accurately.
- Maintain detailed and accurate customer records.
- Contribute to a positive team environment while delivering an outstanding customer experience.
QUALIFICATIONS
- Excellent customer service and communication skills.
- Strong conflict resolution and problem-solving abilities.
- Exceptional attention to detail and organizational skills.
- Self-motivated with a strong work ethic.
- Ability to work both independently and collaboratively in a team environment.
- Comfortable using computers and learning new software systems.
- Willingness to learn and use AI tools; prior experience with AI platforms is an asset.
- Gardening or horticultural knowledge is considered a strong asset.
- Ability to adapt in a fast-paced, seasonal work environment.
- Must love dogs - we're a dog-friendly workplace!
INTERESTED CANDIDATES: Apply on our website with your Cover Letter and Resume at ttseeds.com
Note: T&T Seeds is located at 7724 Roblin Blvd, Headingley, MB. Successful applicants must have access to transportation as it is not accessible by city transit or rideshare.
Pay: From $16.00 per hour
Work Location: In person
