DUTIES AND RESPONSIBILITIES:
- Responsible to ensure all required information is entered on Repair Orders
- Verifies all warranty requirements and ensures RO’s are closed on time
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
- Estimates cost and completion time/settles customer accounts.
- Coordinates activities to ensure repair work is fixed right the first time and completed on time.
- Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
• Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
- Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
- Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
- Ensures that work is completed on time and as requested.
- Explains the need for additional or unanticipated services and associated cost to the customer.
- Maintains and updates customer records and files.
- Identifies ways to improve operations and customer service.
Job Types: Full-time, Permanent
Pay: $18.00-$21.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Work Location: In person
