About Manzer Environmental
A leader in environmental asset management and compliance, Manzer Environmental is a 100% Indigenous-owned company headquartered in Peace River, Alberta. Founded in 2014 and proudly serving Northern Alberta and Northern BC, Manzer has grown from a single-unit operation into a full-service, multi-division environmental solutions provider.
Job Overview
The Waste Disposal Manager is a division leadership role responsible for the end-to-end management of Manzer Environmental’s Solid Division across Alberta and British Columbia. Operating from Grande Prairie, Peace River, or Fort St. John, this individual oversees fleet operations, field staff, client relationships, and divisional capacity planning. The successful candidate is an organized, proactive leader who thrives in a fast-paced, field-driven environment and is committed to delivering safe, efficient, and high-quality environmental services.
Responsibilities
Fleet & Operations Management:
- Manage and oversee the waste disposal fleet for both Fort St. John and Alberta operations.
- Coordinate with maintenance crew and mechanics to ensure proper fleet availability, minimize downtime, and schedule preventative maintenance proactively.
- Oversee dispatching of the fleet, ensuring efficient routing, scheduling, and deployment of units to meet client and operational demands.
Capacity Planning & Work Plan:
- Develop and maintain a capacity plan for the division, aligning fleet and personnel resources with current and forecasted demand.
- Build and manage the divisional work plan, including project timelines, resource allocation, and operational priorities.
Field Operations & Staff Management:
- Provide direct oversight of field staff, addressing concerns, performance issues, and day-to-day operational needs.
- Take a proactive approach to identifying and resolving field-level challenges before they escalate.
- Manage and ensure accurate completion, submission, and filing of field tickets in accordance with Company policy.
Client Management:
- Serve as the primary point of contact for all existing clients within the Waste Disposal Division, maintaining regular and proactive communication to ensure service expectations are clearly understood and consistently met.
- Conduct scheduled client check-ins on a regular cadence to assess satisfaction, address concerns before they escalate, and identify any changes in client needs or service volumes.
- Ensure all contractual service commitments are fulfilled on schedule and to the standard agreed upon, escalating any delivery risks to ownership in advance rather than after the fact.
- Respond promptly to client complaints or service failures, owning the resolution process end-to-end and communicating outcomes clearly to the client and the internal team.
- Maintain an accurate and current account of each client’s service profile, including service frequencies, bin configurations, site-specific requirements, and any standing instructions or preferences.
- Identify opportunities to expand services with existing clients and communicate these to ownership, supporting client retention and revenue growth within the division.
Systems Administration, Dispatch & Invoicing:
- Serve as the primary system owner and operator of the Company’s CRO dispatching platform, taking full accountability for its accuracy, organization, and day-to-day administration within the Waste Disposal Division.
- Manage all dispatch administration within CRO, including job creation, scheduling, assignment, and status tracking, ensuring the system reflects real-time operational activity at all times.
- Oversee invoicing administration within CRO, ensuring all completed work is captured accurately, field tickets are reconciled against jobs, and invoices are generated and issued in a timely manner.
- Maintain the overall organization and integrity of the CRO system, including client records, job histories, pricing structures, and divisional data, ensuring information is current, clean, and audit-ready at all times.
- Monitor and enforce quality control standards across all work completed within the division, using CRO data to identify gaps, trends, or recurring issues and address them proactively.
- Communicate effectively with office management staff, providing timely system updates and escalating data or billing discrepancies as required.
- Convey operational and system needs clearly to the field team, ensuring alignment between field activity and back-office records at all times.
Sales & Business Development:
- Take direct ownership of sales activity within the Waste Disposal Division, actively prospecting for new clients and pursuing opportunities to grow divisional revenue.
- Develop and maintain a pipeline of prospective clients, leveraging industry knowledge, field presence, and existing relationships to generate new business.
- Prepare and present service proposals and pricing to prospective clients, negotiating terms in alignment with Company pricing guidelines and margin targets.
- Identify and pursue opportunities to expand services with existing clients, maximizing account value and reducing churn within the division.
- Track and report on sales activity, pipeline status, and divisional gross profit performance on a regular basis, providing updates to ownership as required.
Qualifications
- Minimum 2-5 years of experience in waste management, environmental services, or a related field operations role.
- Demonstrated experience managing fleet operations, dispatch, and field staff in a multi-site environment.
- Strong organizational and planning skills with the ability to manage competing priorities under time constraints.
- Proficiency with the CRO dispatching platform or equivalent field service management software is required; prior experience as a system owner or administrator is strongly preferred.
- Excellent interpersonal and communication skills, with the ability to lead teams and maintain strong client relationships.
- Working knowledge of Alberta transportation regulations, workplace safety requirements, and environmental service standards.
- Valid Class 5 driver’s licence (Class 3 or higher preferred); ability to travel between operational sites as required.
- Demonstrated ability to self-generate business, manage a sales pipeline, and close service agreements independently.
- Post-secondary education in Environmental Studies, Business Administration, Operations Management, or a related field is an asset.
Why Manzer Environmental?
- Be part of a fast-growing, purpose-driven company with deep roots in the Peace Region and a strong commitment to Indigenous environmental stewardship.
- Lead a growing business line with genuine ownership and impact — this is not a back-office compliance role.
- Receive an annual performance bonus
- Work with a collaborative, safety-focused team that takes pride in doing things right.
- Competitive compensation commensurate with experience.
Pay: $80,000.00-$90,000.00 per year
Benefits:
- Casual dress
- Extended health care
- On-site parking
- Profit sharing
Work Location: In person
