Full-Time Receptionist/Sterile Processor – Dental Specialist Office
Monday to Thursday | 10-hour shifts | 7:30 a.m. – 6:00 p.m.
ADO Endodontic Clinic is seeking a full-time Receptionist/Sterile Processor to join our team. This position combines front desk responsibilities with sterilization duties in a fast-paced specialty practice. You will be the first point of contact for our patients while also supporting the clinical team with instrument processing and laundry. Because this role involves direct patient communication, scheduling, and accurate documentation, excellent spoken and written English communication skills are essential.
We are looking for someone who is professional, compassionate, energetic, highly organized, and able to multitask. The successful candidate will enjoy working in a collaborative environment and be a dependable member of a supportive team.
Duties include:
- Welcome patients and direct them to the appropriate location.
- Maintain a clean, organized, and welcoming reception and waiting area.
- Ensure front desk forms and office supplies are stocked.
- Schedule appointments according to patients' treatment needs.
- Assist patients with completing required forms and documentation.
- Collect payments and process patient checkout.
- Prepare insurance claim documentation.
- Prepare and balance daily financial records.
- Receive incoming mail and deliveries.
- Manage the clinic email inbox.
- Contact patients to confirm appointments.
- Maintain patient privacy and confidentiality at all times.
- Answer and direct incoming telephone calls.
- Complete clinic laundry as required.
- Clean, inspect, package, and sterilize dental instruments.
- Store sterilized instruments in designated areas.
- Perform other duties as assigned.
Qualifications:
- Ability to work accurately and efficiently in a fast-paced environment.
- Strong organizational and multitasking skills.
- Proficiency with a multi-line telephone system, computers, photocopiers, and other standard office equipment.
- Proficiency in Microsoft Office.
- Excellent spoken and written English communication skills, with the ability to communicate clearly and professionally with patients, referring offices, and team members, and to complete accurate clinical and administrative documentation.
- Excellent telephone etiquette.
- Strong problem-solving skills.
- Ability to work well under pressure.
- Ability to interact respectfully and effectively with people from diverse backgrounds.
- Willingness and ability to learn quickly.
- Previous reception experience in a dental or medical office is an asset.
- Sterilization training is an asset; if not already completed, the successful candidate will be required to complete a recognized sterilization course after hire. Training will be provided.
- Strong keyboarding and typing skills.
We offer:
- Clinic uniforms provided.
- Health and dental benefits following the successful completion of the probationary period.
- Competitive wages based on experience, to be discussed during the interview process.
Please apply only if you meet the qualifications outlined above and are confident in your ability to perform the responsibilities of this position.
Email your resume with a cover letter to ADO Endodontic Clinic (ATTN: Trina Switzer (Office Manager))
Start date: ASAP
Pay: From $18.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Application question(s):
- How many years of dental/medical reception experience do you have?
- This role involves high-volume call handling. Do you feel comfortable managing both inbound and outbound calls?
- What is your typing speed and experience with scheduling software?
Work Location: In person
