Company Overview
Oxygen Yoga & Fitness Cloverdale is a welcoming, community-focused boutique fitness studio offering a unique blend of yoga, fitness, and fusion classes in FAR Infrared heated studios. Our mission is to inspire healthier, happier lives by delivering exceptional classes, outstanding member service, and a positive environment where people of all ages and fitness levels feel welcomed, supported, and empowered.
We're passionate about building lasting relationships with our members and creating an exceptional experience every time someone walks through our doors. As our studio continues to grow, we're looking for an enthusiastic, motivated, and people-focused individual to join our team.
Summary
This is more than a front desk position. As a Front Desk & Membership Coordinator, you'll be the face of our studio and the first point of contact for our members and guests. You'll play a key role in delivering an exceptional member experience while supporting front desk operations, membership sales, and the continued growth of the studio.
You'll welcome members and prospective members, conduct studio tours and membership consultations, recommend the membership options and promotional offers that best support each individual's health and wellness goals, follow up with leads and trial members, support marketing initiatives, and help maintain a clean, organized, and welcoming studio environment.
We're looking for someone who genuinely enjoys connecting with people, building lasting relationships, and delivering outstanding customer service. The ideal candidate is confident discussing memberships and promotional offers, motivated to achieve sales goals, takes initiative, and thrives both independently and as part of a collaborative team.
Key Responsibilities
- Deliver exceptional member service in person, by phone, email, text message, and social media.
- Welcome members and guests while creating a warm, professional, and welcoming studio experience.
- Conduct studio tours and membership consultations, confidently recommending the membership options and promotional offers that best meet each prospective member's needs and goals.
- Follow up with leads, inquiries, and trial members to support membership growth and achieve studio sales goals.
- Introduce new members to instructors and help create a positive and welcoming first studio experience.
- Promote memberships, punch passes, retail products, workshops, studio events, and special promotions.
- Assist members with class bookings, account updates, and general studio inquiries.
- Monitor class attendance, waitlists, and member communications.
- Support social media, community events, and local marketing initiatives.
- Open and close the studio in accordance with established procedures.
- Complete administrative, operational, and customer service tasks while maintaining accurate member records and supporting the day-to-day operation of the studio.
- Maintain a clean, organized, safe, and welcoming studio environment in accordance with studio standards.
Qualifications
- High school diploma required.
- Minimum 2 years of proven customer service experience.
- Minimum 2 years of proven sales experience, with demonstrated success achieving sales goals while selling memberships, services, promotional offers, or comparable products.
- Excellent communication, interpersonal, relationship-building, and customer service skills.
- Confident discussing memberships, recommending appropriate membership options, and achieving sales goals.
- Strong organizational, time-management, and multitasking skills.
- Self-motivated, dependable, and accountable, with the ability to work independently, take initiative, and collaborate effectively as part of a team.
- Demonstrated professionalism, reliability, integrity, and a strong work ethic.
- Experience with social media, marketing, or community engagement is considered an asset.
- Ability to perform cleaning, organizing, and light lifting as part of daily studio operations.
- Availability to work a minimum of three shifts per week, including mornings, evenings, and weekends, with flexibility to work additional shifts as needed.
What We're Looking For
This position is ideal for someone who genuinely enjoys building meaningful relationships and creating exceptional member experiences. We're looking for a positive, professional, and results-oriented individual who is passionate about helping people, enjoys working toward sales goals, communicates effectively, takes initiative, works well both independently and as part of a collaborative team, and takes pride in delivering exceptional member service while contributing to the continued success of the studio.
What We Offer
- Complimentary studio membership.
- Employee discounts on retail products and studio merchandise.
- Paid training and comprehensive onboarding.
- A supportive, positive, and team-oriented work environment.
- Opportunities for growth and increased responsibilities.
- The opportunity to make a meaningful impact by helping people improve their health and wellness every day.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $20.00-$22.00 per hour
Benefits:
Application question(s):
- This position requires evenings, weekends, and occasional holidays. Are you available to work these shifts?
- This role includes introducing prospective members to our memberships and confidently recommending the best option based on their needs. Are you comfortable with this type of customer-focused sales?
Education:
- Secondary School (required)
Experience:
- Administrative: 1 year (preferred)
- Customer service: 2 years (required)
- sale : 2 years (required)
- Front desk: 2 years (preferred)
Work Location: In person
