Since 1974, Yorke Towne Supplies Limited has been an industry leader in all aspects of wood finishing, equipment, coatings, drying systems and much more! An established industrial distributor in Richmond Hill, we are in search of an experienced Customer Service/Collections Representative.
The Customer Service/Collections Representative is responsible for delivering professional, friendly, and efficient support to customers across phone, email, chat, and in-person interactions as well as contacting customers regarding outstanding balances, arranging payment solutions, maintaining accurate account records, and supporting the company’s cash flow objectives. This role serves as a key point of contact for customer inquiries, product or service information, order support, issue resolution, and follow-up communication and requires professionalism, discretion, strong communication skills, and the ability to resolve payment issues while preserving positive customer relationships.
Hours of work are 7:00am - 4:00pm (Monday to Thursday) and 7:00am - 2:00pm (on Fridays).
Key Responsibilities
- Respond to customer inquiries by phone, email, chat, or in person in a timely and professional manner.
- Provide accurate information about company products, services, policies, pricing, and procedures.
- Resolve customer complaints, concerns, and service issues while maintaining a positive customer experience.
- Process orders, forms, applications, payments, refunds, exchanges, or account updates as required.
- Maintain accurate records of customer interactions, transactions, comments, and resolutions.
- Identify opportunities to improve customer service processes and share customer feedback with the team.
- Contact customers by phone, email, or written communication regarding overdue accounts and outstanding balances.
- Review customer accounts, payment history, invoices, statements, and account notes to determine appropriate collection actions.
- Negotiate payment arrangements, follow up on commitments, and document all collection activity accurately.
- Identify and resolve billing discrepancies by working with internal departments when required.
- Prepare account summaries, aging reports, payment updates, and collection status information as needed.
- Support accounts receivable processes, including payment posting follow-up, account reconciliation, and customer account maintenance.
- Contribute to reducing overdue balances and improving collection timelines.
- Other related duties as required.
Required Qualifications
- High school diploma or equivalent; post-secondary education in business, accounting, finance, or a related field is an asset.
- Previous experience in collections, accounts receivable, customer service, administration, or a related role required.
- Strong verbal and written communication skills.
- Ability to remain calm, patient, and professional when handling challenging customer situations.
- Proficiency reviewing invoices, statements, account balances, and payment records.
- Proficiency with computers, email, spreadsheets, accounting software, customer databases, or ERP systems.
- Ability to handle sensitive financial information with accuracy, confidentiality, and professionalism.We thank all candidates for their interest, however only those selected for an interview will be contacted.
We are committed to all forms of diversity and welcome applications from all qualified applicants. Selected candidates with disabilities who require special needs in the selection process will be accommodated to the best of our ability.
No Agencies Please
Job Type: Full-time
Pay: $45,000.00-$60,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Vision care
Flexible language requirement:
Experience:
- Accounts receivable: 2 years (preferred)
- Customer service: 3 years (preferred)
Work Location: In person
