Position Term: Fall 2026 Term
Salary: $23.00/per hour
Location: Head Office, Toronto
iGaming Ontario is an agency of the Government of Ontario responsible for conducting and managing the Province’s regulated internet gaming (iGaming) market. Established in July 2021, iGaming Ontario works with private gaming operators and government stakeholders to deliver a safe, sustainable, and healthy market that operates in the public interest.
iGaming Ontario is excited to offer students valuable learning opportunities through our Student Program. If you are enrolled in a co-op program, a student position with iGaming Ontario will provide meaningful hands-on experience, professional development opportunities, and exposure to Ontario’s dynamic and evolving iGaming sector.
Departmental Summary
The IT Service Delivery team is responsible for providing reliable, secure, and user-focused technology services across the organization. This includes endpoint support, infrastructure operations, cybersecurity, and service desk functions to ensure staff can work effectively.
Work Description
Supporting the IT function, the co-op student may have the opportunity to work on some or all of the following activities:
- Provide first-level desktop support for incidents and service requests, including troubleshooting Windows 11 and macOS issues.
- Support device provisioning and lifecycle activities using cloud-based management tools (e.g., device resets, configuration, and policy application via MDM).
- Assist users with Microsoft 365 applications (Outlook, Teams, OneDrive, etc.) and account/access issues.
- Troubleshoot meeting room technology, including AV equipment, displays, and conferencing systems (e.g., Teams Rooms).
- Track, update, and resolve tickets in the IT service management system.
- Document solutions and contribute to knowledge base articles and process improvements.
How do I qualify?
- Enrolled in a college or university program in Information Technology, Computer Science, or a related field.
- Basic knowledge of Windows 11 and/or macOS operating systems.
- Strong troubleshooting and problem-solving skills.
- Good communication and customer service skills (able to support non-technical users).
- Familiarity with Microsoft 365 tools is an asset.
- Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
- Interest in cybersecurity and IT service management is considered an asset.
Mandatory
You must meet all eligibility criteria by the first day of employment:
1. Co-op Student Status: Enrolled as a full-time post-secondary student in a co-operative education program at a recognized institution.
2. Work Environment: You must be living in the province of Ontario during the term of employment and you are required to work in office 5 days a week.
3. Work Status: Eligible to work in Canada.
All applications must include the following:
- Resume
- Cover Letter
- Copy of your most recent GPA transcript
- Proof of enrollment for the September 2026 and/or 2027 school year
The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.
iGaming Ontario is an equal opportunity employer that encourages all qualified candidates to apply.
As an organization shaping the future of igaming in Ontario and beyond, our success is built on curiosity, open dialogue, and freedom of thought. We strive to foster a culture where every team member feels empowered to challenge assumptions, explore new ideas, and create opportunities for innovation in our sector. We invite you to share how your own unique background, expertise and ideas would enrich our team.
Disability related accommodation is available upon request during the recruitment process.
