Position:
Office Services Support
Full-Time, Fully Onsite: Monday to Thursday, 8:45 AM – 5:00 PM; Friday, 8:45 AM – 4:00 PM
Purpose of the role:
The Office Services Support role is integral to the firm's daily operations, providing support across reception, mailroom services, meeting and event preparation, office supply management, and general office functions. Working collaboratively as part of a team, the incumbent helps maintain a welcoming, organized, and professional environment for clients, lawyers, staff, and visitors. Committed to service excellence, this role delivers seamless operational support and contributes to a positive experience for all those who interact with the firm.
Reports To:
Office Services, Facilities & Hospitality Manager
Duties and Responsibilities:
- Provide reception coverage and backup support as required;
- Coordinate the setup and preparation of boardrooms and meeting spaces, including furniture arrangements, audiovisual equipment, catering, and post-meeting or post-event cleanup,
- Prepare coffee and other beverages for clients and internal meetings as needed;
- Process incoming and outgoing mail, including sorting, distributing, and handling regular and registered mail;
- Coordinate courier services, including tracking, processing, and arranging deliveries and pickups;
- Order, receive, unpack, and restock office and kitchen supplies;
- Monitor and maintain the cleanliness and organization of kitchen areas and shared office spaces;
- Provide backup support for photocopying, scanning, binding, and other document production services for lawyers and support staff;
- Submit and coordinate building maintenance requests through the designated online portal and liaise with service providers as required;
- Assist with a variety of Office Services functions and provide coverage and support to team members as needed; and,
- Other duties and responsibilities as required.
Education & Qualifications:
- High school diploma;
- Previous experience in customer service, hospitality, office services, or professional services environment;
- Proficiency in the use of computers and working knowledge of OneNote and Microsoft Office Suite applications, including Outlook and Excel; and,
- Ability to lift and move items weighing up to 15kg.
Required Skills & Personality Traits for Success:
- Customer Orientation: Provides exceptional customer service to both internal and external clients of the Firm;
- Communicates Effectively: Exceptional written and oral communication skills; ability to communicate effectively with individuals at all levels in the organization.
- Teamwork: Ability to work effectively with others to achieve firm-wide goals; flexible, courteous, and supportive of teammates;
- Positive Impact: Demonstrates a consistent positive, constructive, can-do attitude;
- Change Agility: Adaptable; embraces need for change and able to modify behaviour as appropriate;
- Drive/Energy: Exhibits passion about role and has the stamina and endurance to handle workloads. Productive in a fast-paced environment while still maintaining a healthy work/life balance;
- Focuses on Results: Commitment to setting and achieving and/or exceeding individual, team, or Firm goals; and
- Problem solving and decision making: Ability to identify problems, solve them, act decisively, and show good judgement.
- Demonstrates Flexibility: Ability to work effectively within a variety of situations, readily adapting to on-going changes.
Why BD&P?
Exceptional people. Meaningful work. Join a team of leading legal professionals advising on complex, high-impact work across a broad range of industries, collaborating and competing with top national and international firms.
Comprehensive support. From extensive health and wellness benefits and RRSP matching to mental health resources and parental leave top-up, we invest in the well-being of our people at every stage.
A culture of collaboration and respect. We foster an inclusive environment where diverse perspectives are valued, teamwork is celebrated, and individuals are empowered to do their best work.
Committed to your growth. We provide the mentorship and professional development opportunities our people need to grow, succeed, and thrive in their careers.
Recognized as a top employer. Proudly named one of Alberta’s Top Employers and one of Canada’s Top Small & Medium Employers.
Do you have what it takes to succeed in this position?
Are you the right fit with our team?
Then please apply here.
Please note that, due to the volume of applications we receive, only successful candidates will be contacted.
Must be legally eligible to work in Canada.
