River District Dentistry is seeking an EXPERIENCED dental admin professional to augment our front office operations and patient coordination.
After 7 years of growth and a major clinic expansion, we're looking for someone who can elevate our patient experience and streamline our systems.
THE OPPORTUNITY
This isn't an entry-level position. We're looking for someone who has mastered the dental admin role and is ready to own it. You'll be the integral in our clinic operations.
Position Details:
- Full-time, 4-5 days/week including 1-2 Saturdays monthly. No Sundays or long weekends
- Competitive compensation reflecting your experience level
- Greet and manage patients from first contact to checkout
- Coordinate treatment plans, present financials, and arrange payment options
- Optimize provider schedules for efficiency and production
- Handle insurance estimates, pre-authorizations, and billing inquiries
- Uphold our core values of TREVii: Teamwork, Respect, Excellence, Volunteerism, investigation & implementation &Initiative
- Details discussed during preliminary interview
WHO YOU ARE
You've seen what works, what doesn't, and you're ready to build something excellent with a team that matches your drive.
Required Experience:
- Minimum 2 years in dental administration, recall coordination, or treatment coordination
- Be prepared to discuss your performance KPIs
- Experience with patient reactivation, case presentation, treatment acceptance an asset
- Strong systems thinking—you don't just follow processes, you improve them
- Dental software proficiency (Open Dental and/or Flex Dental experience is a major bonus)
Your Strengths:
- You can read a room and adapt your approach to different patients
- You're calm under pressure and thrive in a fast-paced environment
- You take ownership of problems and solve them without being asked
- You are humble, coachable, and hungry to improve systems, not just “do the job”
- You can own the schedule: filling holes, manage recare, and protect doctor/hygiene productivity
- You've possibly trained or mentored other admin staff before
- You understand the business side of dentistry, not just the appointments
- Experience in ortho billing would be great
WHAT WE OFFER
Compensation & Benefits:
- Rate commensurate with experience and performance/skillset
- Personal Health Spending Plan
- Discounted Botox/Dysport
- Additional skills training
- Monthly staff prize draw
- Performance incentive
- Free parking in central location (easy access from Vancouver, Burnaby, New West, Richmond, Surrey)
Modern Practice Environment:
- Fully digital, high-tech, AI-utilizing office with online booking and digital forms
- Large patient base in a rapidly developing neighborhood
- Prime location steps from Save-On, Starbucks, Sushi Mura, Everything Wine, Booster Juice, bubble tea, Panago, Bufala Pizza, Lucky Taco, and more
OUR CULTURE: TREViii
We operate on Teamwork, Respect, Excellence, Volunteerism, and Initiative/Investigation/Implementation.
I’ll be direct: If you're looking to coast, clock in/clock out, or avoid taking initiative, this isn't your fit. We’re a busy clinic and if you're brand new to the dental industry, this won't be a good fit.
If you're energized by continuous improvement, patient satisfaction, and being part of a team that holds each other to high standards—let's talk.
HOW TO APPLY
Before applying:
- Visit our website: riverdistrictdentistry.com
- Check out our Instagram: @riverdistrictdentistry
- Make sure our values and vibes resonate with you
To apply, EMAIL:
- Your resume and cover letter
- Subject line must include:
- Position: "Senior Recall Coordinator" or "Admin Position"
- Your hourly rate expectation (negotiable, but we want to ensure alignment)
- Your favourite type of donut, cookie, or wine
Rolling interviews: We're reviewing applications and conducting preliminary Zoom interviews on an ongoing basis. Only select candidates will be contacted.
We're not just filling a seat—we're investing in the right person. If that's you, we're excited to meet you.
Pay: $25.00-$35.00 per hour
Benefits:
- Company events
- Dental care
- On-site parking
- Wellness program
Experience:
- dental administration: 2 years (preferred)
Work Location: In person
