Our client is seeking a detail-oriented and customer-focused Customer & Operations Assistant to support their daily sales and operational activities. The ideal candidate is organized, proactive, and able to manage multiple administrative and customer service tasks while ensuring excellent communication with clients and internal teams.
Key Responsibilities
- Manage and support the sales order process, including order entry, order tracking, and coordination with internal departments.
- Prepare, maintain, and organize documentation related to shipping, invoicing, and quality assurance.
- Provide exceptional customer service by responding to client inquiries and resolving issues in a timely and professional manner.
- Coordinate communication between customers and internal teams to ensure accurate and timely follow-ups.
- Assist the sales team by preparing quotations, proposals, and follow-up communications.
- Perform general administrative duties, including ordering and maintaining office supplies.
- Support day-to-day operational activities and provide administrative assistance to various departments.
- Maintain accurate records and ensure all documentation is up to date.
Qualifications
- High school diploma or equivalent (post-secondary education is an asset).
- 2–3 years of experience in an office environment, preferably in customer service, back-office support, or inside sales.
- Fluency in Italian, English, and French (spoken and written) is required.
- Strong communication and interpersonal skills.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to learn new software quickly.
- Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Positive attitude, problem-solving skills, and a team-oriented mindset.
Compensation
- Pay: $24.00–$28.00 per hour (based on experience)
Schedule
- Full-time
- Monday to Friday
Preferred Experience
- Customer Service: 2–3 years
- Back Office/Administrative Support: 2–3 years
- Inside Sales or Sales Support: 2–3 years
Job Types: Full-time, Permanent, Seasonal
Pay: $24.00-$28.00 per hour
Language:
- Italian and French (required)
Work Location: In person
