About Us
SunCare Clinic is a health and wellness center specializing in Traditional Chinese Medicine (TCM), with a strong focus on acupuncture, moxibustion, Chinese herbal therapy, and other holistic treatments. Our clinic operates both a Professional Clinic and a Student Clinic, providing high-quality care to the community and hands-on training opportunities for students.
Key Responsibilities
- Welcome patients and visitors in a professional and friendly manner.
- Schedule, confirm, and manage patient appointments.
- Answer phone calls, emails, and respond to patient inquiries.
- Register new patients and maintain accurate patient records.
- Process payments, issue receipts, and balance daily transactions.
- Verify patient information and assist with insurance claims when required.
- Coordinate schedules with practitioners to ensure smooth clinic operations.
- Maintain a clean, organized, and welcoming reception area.
- Monitor office and clinic supplies and assist with inventory management.
- Perform general administrative duties and support the clinic team as needed.
Qualifications
- Previous experience in a receptionist, administrative, or customer service role is preferred.
- Experience working in a medical, massage therapy, chiropractic, physiotherapy, or wellness clinic is an asset.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Professional, dependable, and detail-oriented.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Experience with Jane App or other electronic medical record (EMR) systems is an asset.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Bilingual (English and Mandarin) is considered an asset.
- Experience handling insurance billing is an asset.
- Flexible availability, including evenings and weekends, is preferred.
- 2-3 years Clinic reception experience.
What We Offer
- Competitive compensation.
- Supportive and collaborative work environment.
- Training provided.
- Opportunities for professional growth and career development.
- Employee discounts on clinic services (where applicable).
If you are passionate about providing excellent customer service and enjoy working in a healthcare environment, we would love to hear from you.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Benefits:
- Extended health care
- On-site parking
Work Location: In person
