The Volunteer Coordinator leads the YMCA's volunteer program by recruiting, engaging, supporting and recognizing volunteers across the organization. Working collaboratively with all departments, the Volunteer Coordinator ensures volunteers have meaningful opportunities to contribute while meeting program needs and delivering an exceptional volunteer experience. The role is responsible for building a strong culture of volunteerism, maintaining a volunteer capacity of at least 80%, and fostering lasting relationships that strengthen community engagement. In partnership with the Philanthropy team, the Volunteer Coordinator also supports fundraising initiatives, community events and stewardship activities that deepen connections to the YMCA and its mission.
CORE RESPONSIBILITIES
- Develop and implement annual volunteer recruitment and retention strategies to achieve and maintain at least 80% of approved volunteer capacity across YMCA programs and services.
- Monitor volunteer recruitment metrics, vacancies, onboarding timelines and retention trends, providing regular reports and recommendations for improvement.
- Build partnerships with schools, post-secondary institutions, businesses and community organizations to expand volunteer recruitment opportunities.
- Create meaningful volunteer engagement and recognition initiatives that encourage long-term volunteer involvement.
- Work collaboratively with the Philanthropy team to identify opportunities to engage volunteers as ambassadors, donors and advocates for the YMCA.
- Support stewardship initiatives by coordinating volunteer participation in donor events, fundraising activities and community engagement opportunities.
- Identify and share compelling volunteer stories and impact outcomes for use in fundraising, marketing and stewardship communications.
- Develop pathways for volunteers to deepen their involvement with the YMCA as ambassadors, committee members, event volunteers and donors.
- Develop strong relationships with volunteers, ensuring every volunteer has a positive onboarding, training and ongoing engagement experience.
- Conduct volunteer satisfaction surveys and exit interviews to identify opportunities to improve the volunteer experience.
- Recognize volunteers for milestones, years of service and outstanding contributions.
- Maintain accurate volunteer records in Raiser's Edge and prepare monthly reports on recruitment, retention, engagement and volunteer capacity.
- Track key performance indicators including volunteer capacity, retention rates, onboarding completion and volunteer hours.
SKILLS AND QUALIFICATIONS
- Successful completion of a related post-secondary degree
- Proficiency in Microsoft Office software.
- Proven ability to build consensus and work effectively within a cross-departmental team and with external vendors.
- Ability to maintain consistent documentation and filing needs.
- Ability to manage multiple projects in a fast-paced, deadline-driven environment.
- Exceptional communication (both oral and written) and organizational skills.
- Experience in creating and organizing events is an asset.
- Working or volunteering in a non-profit setting is an asset.
WHAT WE OFFER
- Professional Development: Ongoing training and skill-building opportunities.
- Perks: YMCA membership, flexible hours
- Supportive Environment: Work with a team that values growth and career progression.
- Paid Wellness Days and uniform allowance.
- Benefits: Eligibility to enroll in the YMCA’s benefits and pension plan.
- Competitive Compensation
INTERESTED IN JOINING US?
Interested candidates are invited to apply with us online at Careers | YMCA of Southwestern New Brunswick. We ask all applicants to submit their cover letter and resume. The YMCA of Southwestern New Brunswick appreciates the interest of all applicants; however, only those selected for interviews will be contacted.
EQUAL OPPORTUNITY COMMITMENT
We value the unique perspectives and contributions of each individual and are committed to building an inclusive, diverse workforce.
DUTY TO ACCOMMODATE
The YMCA is committed to creating inclusive and accessible environments for all. If you require an accommodation at any stage of the application or employment process, we encourage you to let us know so we can ensure equitable opportunities for all.
