Under the direct supervision of the Senior Clerk - Billing, the Clerk A – Billing Clerk is responsible for updating customer accounts; sending and processing new service applications; responding to lawyer inquiries for final water account balances; preparing daily batch production; setting up special accounts and performing other duties consistent with the classification.
As the Clerk A – Billing Clerk, you will:
- Update customer’s account in the Department’s billing system. Duties include, but may not be limited to:
- Entering remarks on customer accounts.
- Entering customer information into the billing system.
- Billing accounts up to date using actual meter readings.
- Uploading electronic files to the billing system from various sources.
- Send written requests to the service address for occupants to apply for water service or to provide additional information to complete the customer’s application for water service.
- Process completed application letters.
- Obtain meter readings to initiate new accounts: to finalize accounts and for quarterly billing.
- Prepare daily billing production output (bills, notices and meter reading request cards) for mailing.
- Update accounts to reflect Manitoba Family Services is paying the water bill on behalf of the customer.
- Provide internal courier services to branch offices.
- Provide coverage to other clerical staff within the branch, as required.
- Perform other related duties consistent with the classification, as assigned.
Your education and qualifications include:
- High School diploma or G.E.D. supplemented by formal training in business and office procedures or equivalent combination of training and experience.
- Prior experience working in an office environment.
- Demonstrated ability to type accurately at 20 wpm (net).
- Demonstrated ability to operate a personal computer working in a Windows environment. Experience working with various software packages including Outlook, Word, Excel and Synergen at a basic level.
- Demonstrated ability to work in an organized manner and to prioritize work to meet deadlines and established performance standards of productivity and quality.
- Demonstrated ability to compute accurate mathematical calculations.
- Demonstrated ability to maintain accurate records and an efficient filing system.
- Demonstrated ability to effectively communicate both verbally and in writing, ideas and information to customers and internal staff.
- Demonstrated ability to follow written and verbal instruction, exercising sound judgment with minimal supervision.
- Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.
- General knowledge and understanding of safe work practices.
- Ability to maintain confidentiality with respect to dealing with sensitive documents.
Conditions of employment:
- The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
- A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.
