Job Title: Customer Care Specialist
Number of Positions Available: 10 – 15
Location: 505 Hwy 7 #311, Thornhill, ON L3T 7T1
Job Type: Full-Time, Permanent
Shift: Monday to Friday
Salary/Wage: $45,000 - $55,000 per year
Anticipated Start Date: ASAP
Are you passionate about delivering exceptional customer service and helping clients navigate their insurance needs? Our employer partner, My Insurance Broker, is seeking Customer Care Specialists to join their growing team. If you enjoy working in a fast-paced environment, solving problems, and building strong client relationships, we want to hear from you!
Responsibilities:
- Manage inbound and outbound calls and client inquiries related to Home and Auto insurance policies.
- Process policy changes, endorsements, and coverage inquiries while adhering to carrier guidelines.
- Conduct policy reviews to identify coverage gaps and recommend appropriate insurance solutions.
- Up-sell and cross-sell insurance products when opportunities arise.
- Maintain accurate client records and documentation within EPIC.
- Manage emails, tasks, and follow-up activities in a timely manner.
- Monitor and maintain service standards within the service queue.
- Ensure compliance with regulatory requirements, underwriting guidelines, and company policies.
- Maintain high-quality customer service standards and client satisfaction.
- Perform additional duties as assigned.
Requirements:
- College Diploma, University Degree, or equivalent industry experience.
- RIBO License in good standing is required.
- 1–3 years of insurance brokerage experience preferred.
- Familiarity with Automobile Endorsements.
- Call Centre experience is considered an asset.
- Experience with EPIC Broker Management System is an asset.
- Strong communication, customer service, and organizational skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
Please apply only if you are able to commute to Thornhill, ON for this fully in-office position.
This employer partner is an equal-opportunity employer. We thank all candidates for their interest; however, only those selected will be contacted for an interview.
The Career Foundation offers a wide range of career and job-related programs. Operating out of seven locations, we help thousands of people each year achieve their employment goals. Our services, available at no cost to you, include workshops, individual coaching, training opportunities, and more. To improve your chances of employment success, participation in these services may be suggested.
For more information, please visit our website at: www.CareerFoundation.com
Pay: $45,000.00-$55,000.00 per year
Experience:
- Customer service/Insurance Brokerage: 1 year (required)
Licence/Certification:
Work Location: In person
