About Feet First Clinic
Feet First Clinic is a dynamic and rapidly growing foot clinic located in the heart of Bloor West Village. We specialize in chiropody services and currently have a team of six licensed chiropodists. As a unique combination of a medical clinic and retail shoe store, we are a one-stop destination for comprehensive foot care.
Our mission is to deliver the highest standard of care and help our patients achieve optimal foot health. We take a proactive and preventative approach to treatment, educating and empowering our patients along the way.
We are looking for team members who are passionate, self-motivated, eager to learn, and thrive in a fast-paced, service-oriented environment.
Position Summary
Feet First Clinic is seeking a friendly, detail-oriented, and sales-minded Medical Administrative & Sales Coordinator to join our team. In this role, you will play a key part in delivering an exceptional patient experience while supporting clinic growth through patient engagement, service promotion, and retail product recommendations.
You’ll work closely with both patients and practitioners to ensure smooth clinic operations, strong patient relationships, and a welcoming environment that reflects our commitment to outstanding care.
Key Responsibilities
- Provide exceptional customer service in person, over the phone, and via email
- Greet and check in/out patients, process payments, and manage appointment scheduling
- Promote clinic services, treatment plans, and retail products in a knowledgeable and patient-focused manner
- Identify opportunities to enhance patient experience through education, follow-up care, and product recommendations
- Support patient retention by booking follow-up appointments and maintaining strong patient relationships
- Assist with retail sales, shoe fittings, and product inquiries
- Help drive clinic growth through patient engagement and sales support initiatives
- Mobile sales with CEO at different companies
- Communicate effectively with patients, practitioners, and management
- Perform accurate and timely data entry and administrative tasks
- Maintain a clean, organized, and fully stocked clinic environment
- Assist with product and inventory management (medical supplies, retail shoes, and accessories)
- Ensure proper visual merchandising and presentation of retail displays and demo products
- Support with general administrative duties and occasional errands
- Help clean and maintain treatment rooms as needed
Qualifications
- Friendly, professional, and patient-focused attitude
- Strong communication, interpersonal, and customer service skills
- Sales experience or comfort discussing products and services with patients is an asset
- Strong problem-solving skills and ability to work independently and collaboratively
- High level of confidentiality and professionalism
- Comfortable using computers, POS systems, and administrative software
- Excellent organization, time management, and multitasking abilities
- Calm under pressure and adaptable in a fast-paced environment
- Proficient verbal and written communication in English (additional languages are an asset)
Education & Experience
- Bachelor’s Degree (preferred)
- Minimum 2 years of administrative, customer service, retail, or sales experience (preferred)
- Experience in a medical clinic, healthcare, or retail environment is considered an asset
Ready to Join Our Team?
If you’re passionate about healthcare, patient experience, and helping people find the right care and products for their needs, we’d love to hear from you.
Please send your resume and a brief cover letter explaining why you would be a great fit for Feet First Clinic.
Job Type: Full-time
Pay: $18.00-$19.00 per hour
Education:
- Bachelor's Degree (preferred)
Experience:
- Front desk: 2 years (preferred)
Work Location: In person
