OVERVIEW
We are seeking an experienced Administrative Support Manager with a strong background in banking operations, operational risk, compliance, or enterprise support functions to support the Operational Non-Financial Risk (ONFR) team within a large financial institution. The successful candidate will provide administrative, reporting, and documentation support for the ongoing maintenance and enhancement of enterprise risk frameworks, controls, and governance processes.
This role is ideal for a highly organized and detail-oriented professional who is comfortable working with large datasets, supporting risk and control activities, and managing documentation and reporting requirements within a regulated banking environment.
Location: Toronto, ON (Hybrid – 3 days in office)
Contract Length: 8 Months
Hours: 9 AM–5 PM EST
Pay: T4: 37.5 CAD / IC: 43 CAD
RESPONSIBILITIES
- Complete recurring and ad hoc administrative assignments in support of the Operational Risk team.
- Support the maintenance, documentation, and ongoing enhancement of Operational Non-Financial Risk (ONFR) program frameworks, processes, and controls.
- Track and report on program adoption, compliance, and usage metrics across multiple departments within the bank.
- Manage, organize, and maintain large datasets related to operational risk, controls, governance, and compliance activities.
- Prepare reports, dashboards, trackers, and supporting materials using Excel and other enterprise tools.
- Assist with quality assurance (QA) reviews of risk documentation, controls, and supporting program materials.
- Support analysis and reporting activities where requirements may initially be ambiguous or evolving.
- Coordinate with cross-functional stakeholders to ensure timely completion of reporting and documentation deliverables.
- Maintain accurate records and ensure documentation aligns with enterprise standards and governance requirements.
- Support ongoing process improvements and administrative efficiencies within the Operational Risk function.
QUALIFICATIONS
- 5+ years of experience in administrative support, operational risk, compliance, project coordination, or related banking support functions.
- Prior experience working within a banking or financial services environment.
- Experience supporting Operational Risk Management, Compliance, Governance, or Project Management initiatives.
- Advanced Excel skills with experience managing, organizing, and analyzing large datasets.
- Strong information management, reporting, and documentation capabilities.
- Highly organized with exceptional attention to detail and accuracy.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong written and verbal communication skills with the ability to work across business units.
- Comfortable working with ambiguity and helping develop reporting and analysis approaches as requirements evolve.
PREFERRED
- Previous experience supporting enterprise risk or operational risk programs within a large financial institution.
- Prior experience working at the client.
- Testing or Quality Assurance (QA) experience.
- Experience preparing executive-level reports, trackers, or governance documentation.
- Familiarity with enterprise governance, risk, and compliance frameworks.
- Strong planning and coordination skills with the ability to independently manage workload priorities.
EDUCATION
- Post-secondary degree or diploma in Business Administration, Finance, Risk Management, Operations, or a related discipline.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.
