Job Summary
The Bilingual Automotive Service Advisor & Garage Operations Coordinator is responsible for scheduling customer appointments, coordinating vehicle maintenance and repairs, ordering automotive parts, and delivering exceptional customer service. This role serves as the primary liaison between customers and technicians while also handling payments, administrative duties, inventory coordination, and day-to-day service operations. The successful candidate must be fluent in French and able to communicate effectively in English.
Key Responsibilities
- Answer phone calls and respond to customer inquiries in a professional manner
- Schedule and manage customer appointments
- Greet customers and assess their service and repair needs
- Prepare service estimates and communicate recommended work
- Order automotive parts and ensure availability for scheduled repairs
- Manage parts inventory, including receiving, tracking, and organizing inventory
- Coordinate workflow with technicians and provide accurate service updates to customers
- Communicate with suppliers regarding parts availability, pricing, and delivery schedules
- May occasionally assist with basic automotive services, including tire changes and oil changes, as required
- Process payments, prepare invoices, and issue receipts
- Maintain accurate service records, work orders, inventory records, and payment documentation
- Deliver friendly, professional, and customer-focused service
- Maintain a clean, organized, and efficient reception area and work environment
- Help maintain a safe, clean, and professional work environment
Qualifications & Skills
- Minimum 2 years of experience in an automotive service, parts department, inventory management, or repair shop environment
- Experience ordering automotive parts and coordinating with suppliers
- Ability to prepare invoices, process payments, and maintain accurate records
- Knowledge of automotive parts, inventory control, and service operations
- Fluent in spoken and written French
- Functional proficiency in spoken and written English
- Basic mechanical knowledge, including tire changes and oil changes
- Strong organizational, multitasking, and time-management skills
- Excellent customer service and communication abilities
- Proficiency with basic computer systems and service management software is an asset
- Strong attention to detail, reliability, and a positive attitude
Work Environment
- Automotive garage and service shop setting
- Regular interaction with customers, technicians, and suppliers
- Fast-paced, hands-on environment requiring flexibility and teamwork
- Combination of office, customer service, inventory management, and shop-floor responsibilities
Salary
- Competitive salary based on experience
- To be discussed during the interview
- Potential for increases based on performance and experience
Pay: $15.90-$25.00 per hour
Work Location: In person
