Location: Deep Roots Massage Therapy (Bridgwater, Winnipeg)
Hours: Daytime, Evenings and possible weekends, with additional floating hours offered
About the Role
We are looking for a professional, friendly, and detail-oriented Front Desk Receptionist to join our team on a full-time and/or part-time basis. This role is essential to ensuring smooth clinic operations and providing an exceptional experience for our clients from the moment they arrive.
Key Responsibilities
- Customer Service: Greet clients with warmth and professionalism, ensuring a welcoming experience.
- Patient Bookings: Manage appointment scheduling, confirmations, and changes using clinic software.
- Insurance Billing: Process direct billing accurately and efficiently, addressing any client questions or issues.
- Schedule Optimization: Coordinate appointment times to maximize therapist availability and clinic flow.
- Handle phone, email, and in-person inquiries with professionalism and accuracy.
- Support therapists and management with administrative tasks as needed.
Qualifications & Skills
- Previous experience in customer service, wellness reception, or healthcare administration (preferred).
- Knowledge of direct insurance billing is an asset (training available).
- Strong computer skills; experience with scheduling or booking software preferred.
- Excellent communication, organization, and multitasking abilities.
- Strong attention to detail, and time management skills are an asset.
- Professional, reliable, and able to remain calm in a fast-paced environment.
- Flexible availability for evenings, weekends, and occasional floating hours.
Why Join Us?
- Supportive and professional team environment.
- Ongoing training and development opportunities.
- Wellness-focused workplace culture.
- Competitive hourly pay and opportunities for additional hours.
Pay: From $18.00 per hour
Application question(s):
- Can you work weekends?
- Are you available to pick up last-minute shifts or floating shifts outside of the standard schedule?
- Can you work evenings? Specifically 3-10 pm
- What does your preferred schedule look like?
Experience:
- Wellness Sector Front Desk Admin : 1 year (required)
Work Location: In person
