JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
As an Assistant Facilities Manager at JLL, you will help the FM team to oversee client office buildings managed by JLL while reporting to the Facilities Manager and working as part of the overall Facilities Team to manage a range of soft services and provide necessary support to ensure efficient and effective running of the site. You will manage providing first line soft services to the site including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services while monitoring and maintaining office equipment and supplies and managing regular contact and meetings with relevant vendors to report on issues, recommendations. This role involves managing Trouble Ticket (Corrigo requests) and interfacing with internal customers to action queries promptly in line with service level agreements. You will manage safety issues while maintaining regular scheduled meetings and records of training and providing visitors' support by interfacing , gathering and communicating up to date information to staff, clients and directly contributing to JLL's mission of delivering exceptional facilities management excellence through comprehensive soft services coordination, client support, and operational oversight that ensures seamless building operations, client satisfaction, and strategic facility optimization.
What your day-to-day will look like:
- Manage first line soft services including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services for comprehensive site operations
- Monitor and maintain office equipment and supplies while managing regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates
- Conduct weekly walk-rounds with ensuring cleaning quality standards are maintained while managing Corrigo work order requests and customer interface
- Manage safety issues.
- Provide support by interfacing with clients in information gathering and communication
- Assist in organizing internal and external Client events while managing quality of conferencing facilities.
- Raise purchase requests while managing other communication channels for comprehensive site coordination and administrative support.
Required Qualifications:
- High School Diploma or equivalent OR successful proven work experience as assistant facilities manager or coordinator
- Experience in commercial real estate management industry as third-party provider, corporate, or consultant with experience using Computerized Maintenance Management System (CMMS)
- Must be located in the area with reliable transportation to drive to client buildings as needed for comprehensive site management and operational support
- Excellent customer, computer, managerial, verbal and written communication skills with ability to multi-task and effectively organize responsibilities for portfolio goals
- Understanding of basic technical aspects of property including mechanical and electrical systems with computer proficiency experience with Microsoft Office Suite
- Ability to work independently with little supervision and effectively deal with stressful situations while being self-motivated, confident, energetic, and flexible
- Goal-oriented ability to focus on meeting all performance targets while adapting to rapidly changing situations for comprehensive facilities management effectiveness.
Preferred Qualifications:
- Experience in related field such as business, hospitality, facility/property management for enhanced operational understanding and leadership capabilities
- Corrigo CMMS exposure for enhanced maintenance management system understanding and operational effectiveness across diverse facility environments
- Experience with internal and external Client events organization while understanding conferencing facilities management and facilities coordination
- Knowledge of communication channel management while understanding purchase order processes for comprehensive administrative coordination
- Understanding of Building Operations /Facilities responsibilities while providing coverage capabilities when appropriate for operational continuity
- Experience with support coordination while interfacing locally with clients and assisting site manager.
- Knowledge of comprehensive compliance and risk management.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
