COMPETITION: #2686-20260609
SECTION:
Victim Services Unit, Diversity, Community & Indigenous Relations
STATUS:
Auxiliary / Casual – On-Call
HOURS OF WORK:
Evenings / Weekends / Stat Holidays
SALARY:
Pay Grade 19 - $34.30 per hour
COMPETITION END DATE:
Tuesday, June 30, 2026
Responsible for providing direct support services to crime and trauma victims and witnesses.
ESSENTIAL DUTIES
- Attends the scene of police crisis call-outs such as crimes, serious accidents, and sudden death; provides emotional support to distressed victims, witnesses, and family members; assists police with next-of-kin notifications in cases of sudden deaths; provides information regarding agencies available to victims; as appropriate, contacts family members, arranges foremergency transportation, liaises with other agencies on scene to provide practical support and assistance as needed
- Makes referrals to appropriate agencies for services such as counselling, financial assistance, and legal advice
- Documents all services provided to clients and performs related administrative duties
- Attends staff meetings and any mandatory training
- Contacts supervisor for consultations for major police incidents
- Other related duties and responsibilities as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
- Considerable knowledge of the rules and regulations governing program activities
- Considerable knowledge of the practices and techniques of crisis intervention and follow- up support as related to the work performed
- Sound knowledge of available community resources
- Working knowledge of court and police procedures as they relate to the work performed
- Ability to effectively communicate with victims and witnesses of crime and trauma, to provide emotional support, information, and referrals, under stressful circumstances
- Ability to prepare records related to the work
- Ability to establish and maintain effective working relationships with a variety of internal and external contacts
EXPERIENCE
Required:
Minimum two years’ direct crisis intervention experience, such as victim services support, mental healthintervention, crisis centre work, etc., or an equivalent combination of training and experience.
Preferred:
EDUCATION
Required:
Preferred:
- Degree in the field of social sciences such as psychology or social work
- Victim services training
OTHER REQUIREMENTS
- Valid Class 5 BC driver licence with a satisfactory drivers abstract
- Must be able to arrive at 2120 Cambie Street within 30 minutes of being requested
- Ability to cover various shifts as the Unit operates 24/7
- All employees must maintain their enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years
- Must be able to work in an environment with an Accredited Facility Dog present
- Must have access to a cell phone for deployment purposes
SELECTION PROCESS
Short-listed applicants will be required to pass a written exam prior to moving on to the interview stage.
This position falls under the jurisdiction of Teamsters Local 31.
Applicants should submit a resume via email to [email protected] by 4:30 p.m. on the closing date. Thecompetition number must be indicated in the subject line of the email.
THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER
